Apps often says windows are open

[whitex]

Since I got my Taycan, the phone app keeps telling me my windows are open. Typically it tells me rear left/right windows are open, even though those are almost never used (I haven't had ANY passengers on the back yet, only had the car for a month). Opening and closing both rear doors fixes it, for a day or two, then it comes back. Does my car need service, or is this yet another Porsche software teething pain?

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[BigBob]

Since I got my Taycan, the phone app keeps telling me my windows are open. Typically it tells me rear left/right windows are open, even though those are almost never used (I haven't had ANY passengers on the back yet, only had the car for a month). Opening and closing both rear doors fixes it, for a day or two, then it comes back. Does my car need service, or is this yet another Porsche software teething pain?

Have you tried closing them?

 

[whitex]

Have you tried closing them?

I assumed if I haven't opened them, and they do in fact appear physically closed, that the app would not be telling me they are open. Not a good idea to attribute common sense to Porsche designs?

 

[rs38]

it's a bug. refresh the app status and suddenly all fine...

 

[Scandinavian]

Maybe there is some reset that needs to done for the sensors? I found this in the manual:

 

[whitex]

it's a bug. refresh the app status and suddenly all fine...

Hmm.... I did refresh before and it didn't fix it. I closed the app and re-opened it after your suggestion, problem solved. I did go down to the garage and opened the driver's side door to turn the headlight on in order to take a picture of them for another thread, I wonder if that did it (I did not touch the rear doors though).

I've seen the windows open message a few times in the past, even though they were never actually open. What's the point of the message if it's false more often than not. Why isn't there a button in the app to close the windows if it thinks they are open?

 

[whitex]

Maybe there is some reset that needs to done for the sensors? I found this in the manual:

Will try that soon.

 

[McgR]

I have the same. I don’t look at it anymore. The web app usually is correct.

 

[Payton48]

Same here. Typically when I see that, the connection status to the car is spinning. Once the app connects to the car it clears up but usually it takes so long that I've stopped looking at the app.

 

[ThePaddyWan]

I have the same. I don’t look at it anymore. The web app usually is correct.

Pretty much. First few times I ran back to the car to check and at some point realized it's just a 'feature' of the app.

 

[whitex]

Quick update, the open windows came back after the car was parked overnight. I went to try the procedure @Scandinavian suggested and found one interesting fact - the car seems to have forgotten the window positioning information for both rear windows! The windows auto rolled down, but both would not auto roll up until I went through the programming edge conditions procedure. I know they auto rolled down and up but a week ago, because I did that once the tint was dry to make sure everything is ok with it. So it seems Porsche software is losing calibration data.

 

[outie]

When I first got my car last year, I experienced the same issue as you, with the app reporting window(s) aren’t closed. I noticed the windows needed reset when 1 or 2 of the windows wouldn’t auto-close when you press (or pull?) & hold. I went through the reset procedure, so the windows would auto-close, and that worked for few times until I realized it the window wouldn’t auto-close again. I did a reset on all windows this time and that seems to have settled it all.

 

[PorscheTaycan]

This "bug" is happening to me - tried the window reset instructions above, but still happening. Will keep trying. When you wait long enough, it does fix itself... but annoying it's there in the first place.

 

[Sar]

Vehicle status was last updated 3 hours ago. I think that's your culprit. It won't get updated until your app recontacts the car successfully. I just got back from a dinner outing and when I checked opened my phone in the restaurant, it showed my car unlocked and my door open. Because it's last snapshot was when I was leaving my car. But it updated almost immediately with a new snapshot upon opening my phone.

If your car is in a location with poor reception, it'll take longer to update after you open the app. Happens to me all the time.

 

[PorscheTaycan]

Vehicle status was last updated 3 hours ago.

I guess the issue is that only I use the car the rear doors or windows are never opened. But the sensors keep saying they are open everytime I stop the car. As you say you wait long enough the app updates and it fixes itself. Seems to be the rear left window most if the time, although sometimes it's both the rear windows.

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