New Porsche Recall/"Stop sell" - any details?

[mjw930]

There are two parts to the stop sale campaign in the US. Step one is to pull a VAT report and upload it to Porsche. Within 3 days the car will either be released for sale, as mine was, or they are instructed to wait 7 days and do the VAT process again, wait 3 days for either a release or wait another 7 days. Rinse and repeat until it’s released.

My dealer got 25 Taycans dropped at the port of Jacksonville in May, mine is the only one that had cleared as of this Monday, June 5th. However, mine went back to the dealership last week and it’s waiting on a new OTA module to hopefully fix its inability to authenticate with Porsche Connect (dreaded flashing red SOS led). The part is supposed to show next week, not holding my breath.

The car has about 650 miles on it, 500 of those are trips to and from the dealership which is 90 miles away. Driving a Cayenne loaner.

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[Winterfell]

After all those details, it feels more like the problem is with the battery cell and the battery was exposed to humidity in the air of the production facility, which that alone would have a high impact on the performance and longevity of the battery. This would explain the wait period, the VAT report analytics and potential expansion of the waiting period.

With the charge in the battery the residual moisture should evaporate over that time, which can be analyzed through the results of the battery management system health monitor.

the decision from Porsche to do so, is not only economical but also ecological. Repair local where the battery factory is, before sending the battery abroad. Also, as the EVs have not been sold, the don’t need to publicly acknowledge even if the supplier bares the responsibility.

For Porsche it is not a good deal to wait just for fun, they can only record the revenue once sold. So the risk is higher from a brand perspective and especially financially when it comes to legal repercussions in the USA.

Porsche does what needs to be done for the customer and their investor. On the contrary, when did Tesla ever acknowledge any issues, it feels like it was always the consumer from what heard.

 

[xyeahtony]

Wire Harnesses, chips shortages, Heaters, leaky batteries, its always something haha.

 

[Winterfell]

Wire Harnesses, chips shortages, Heaters, leaky batteries, its always something haha.

Sounds like life, hahaha

 

[WasserGKuehlt]

After all those details, it feels more like the problem is with the battery cell and the battery was exposed to humidity in the air of the production facility, which that alone would have a high impact on the performance and longevity of the battery. This would explain the wait period, the VAT report analytics and potential expansion of the waiting period.

With the charge in the battery the residual moisture should evaporate over that time, which can be analyzed through the results of the battery management system health monitor.

the decision from Porsche to do so, is not only economical but also ecological. Repair local where the battery factory is, before sending the battery abroad. Also, as the EVs have not been sold, the don’t need to publicly acknowledge even if the supplier bares the responsibility.

For Porsche it is not a good deal to wait just for fun, they can only record the revenue once sold. So the risk is higher from a brand perspective and especially financially when it comes to legal repercussions in the USA.

Porsche does what needs to be done for the customer and their investor. On the contrary, when did Tesla ever acknowledge any issues, it feels like it was always the consumer from what heard.

All good, except that Porsche records the revenue when the dealer takes possession. And some of these cars have been held at the dealer - Porsche blocked their delivery to the customer.

There probably is some allowance (or Porsche defers invoicing the dealer) to account for delaying the sale to the end user - so that the dealer is not burdened with paid cars they can’t sell.

 

[Rob********]

Has anyone had a fuller explanation about what Cat 8 and Cat 9 mean, and their respective timescales?

 

[whitex]

In limbo?

It arrived @ Jacksonville, FL port back on April 10th and sat in port for 5 weeks(possibly having the heater issue fixed) till May 17th when it was delivered to PEC Atlanta.

My May 30th PEC delivery was canceled at the last minute due to stop sale but PEC Atlanta won't release car to transport company until stop sale is cleared. Once released it will go to my dealer before I can take delivery.

It will easily be over 100 days before it even makes it to my dealership in CT, which is why I don't buy this 50 day thing.

Did they give you a Taycan experience day without delivery, or just refund you $500 (or perhaps $2,000 - the new price)?

 

[whitex]

Sounds like life, hahaha

Sounds like life with the post COVID workforce. I hope I am not becoming "a cranky old man" with "in my day" stories, but the level of incompetence I am seeing in service and even in engineering companies since COVID seems to have skyrocketed to absurd levels! Want an example, try reaching Hertz customer service, even if you are their premium tier customer!

That said, I just serviced my daughter's car today at a Toyota dealer and I was honestly blown away at how competent the service was, they fixed a tire (killed by a pot hole), matched a price from a local tires store without any bickering, rotated the tires so that the the new tire on the back of the car, did the annual oil change service, didn't try to upsell my daughter on BS charges, they took care of it in the time they said they would, car was ready when promised, explained to my daughter what they did and what things like brake wear and tire tread meant. I honestly felt like tipping the guy (even though I have a separate beef on how every business nowadays is asking for a tip, even at self checkout), but apparently they don't take tips (and I paid with a check since they add 3% for any cc charges - passing on the fees). The service advisor was old, so maybe I got an old school service, but I gotta tell you, it was refreshing to get this level of service in this post-COVID business world. This used to be the norm, and places like Porsche used to give even higher level service by going above and beyond (at a price of course, but still). WTF happened to this world?

Ok, how far on a tangent did I go off here? Am I still in the Solar system? Ok, let me try to bring it back. In 2001 I ordered a custom Porsche 911 C4, it actually arrived a couple of weeks earlier than the dealer original estimate. They also let me customize an existing package - I ordered a package which included a sunroof, but but let me pay $500 extra to remove the sunroof because I didn't want it. Not an experience you'll get from Porsche today. Am I back in Earth's orbit now?

 

[Porsche-Guru]

Sounds like life with the post COVID workforce. I hope I am not becoming "a cranky old man" with "in my day" stories, but the level of incompetence I am seeing in service and even in engineering companies since COVID seems to have skyrocketed to absurd levels! Want an example, try reaching Hertz customer service, even if you are their premium tier customer!

That said, I just serviced my daughter's car today at a Toyota dealer and I was honestly blown away at how competent the service was, they fixed a tire (killed by a pot hole), matched a price from a local tires store without any bickering, rotated the tires so that the the new tire on the back of the car, did the annual oil change service, didn't try to upsell my daughter on BS charges, they took care of it in the time they said they would, car was ready when promised, explained to my daughter what they did and what things like brake wear and tire tread meant. I honestly felt like tipping the guy (even though I have a separate beef on how every business nowadays is asking for a tip, even at self checkout), but apparently they don't take tips (and I paid with a check since they add 3% for any cc charges - passing on the fees). The service advisor was old, so maybe I got an old school service, but I gotta tell you, it was refreshing to get this level of service in this post-COVID business world. This used to be the norm, and places like Porsche used to give even higher level service by going above and beyond (at a price of course, but still). WTF happened to this world?

Ok, how far on a tangent did I go off here? Am I still in the Solar system? Ok, let me try to bring it back. In 2001 I ordered a custom Porsche 911 C4, it actually arrived a couple of weeks earlier than the dealer original estimate. They also let me customize an existing package - I ordered a package which included a sunroof, but but let me pay $500 extra to remove the sunroof because I didn't want it. Not an experience you'll get from Porsche today. Am I back in Earth's orbit now?

Totally understand...

Well... if you ever visit the other side of the pond... you may start thinking that customer service in the US is actually very good ?

UK has never had a great customer service... but it has been further degrading for the past few years (and I don't just mean Porsche)

 

[DJ-UK]

Has anyone had a fuller explanation about what Cat 8 and Cat 9 mean, and their respective timescales?

Cat 8 is in theory a 3 day process, but my SE told me its more like 5 at the moment due to so many reports ("VAL" I think) being sent. He originally told me the dealer can clear cat 8, but 9 must be cleared by Porsche, although this doesn't seem to be accurate. Cat 9 is longer, many on the forum have said 50 days but I can't confirm either way. Not a lot, but this is what I have been told.

 

[Rob********]

Thanks DJ. I was informed today that CAT 8 should be 3-5 days before release, but at the moment they are working on 10 days from it turning to CAT 8 as a maximum. I think its days, not working days, but not sure. Also told Porsche head office or Germany need to release the cars by via a communication to the dealership that 'x' list of cars can now be released. Mine went to CAT 8 on 2nd as all clear, so I'm hoping its released next week now.

 

[Winterfell]

Sounds like life with the post COVID workforce. I hope I am not becoming "a cranky old man" with "in my day" stories, but the level of incompetence I am seeing in service and even in engineering companies since COVID seems to have skyrocketed to absurd levels! Want an example, try reaching Hertz customer service, even if you are their premium tier customer!

That said, I just serviced my daughter's car today at a Toyota dealer and I was honestly blown away at how competent the service was, they fixed a tire (killed by a pot hole), matched a price from a local tires store without any bickering, rotated the tires so that the the new tire on the back of the car, did the annual oil change service, didn't try to upsell my daughter on BS charges, they took care of it in the time they said they would, car was ready when promised, explained to my daughter what they did and what things like brake wear and tire tread meant. I honestly felt like tipping the guy (even though I have a separate beef on how every business nowadays is asking for a tip, even at self checkout), but apparently they don't take tips (and I paid with a check since they add 3% for any cc charges - passing on the fees). The service advisor was old, so maybe I got an old school service, but I gotta tell you, it was refreshing to get this level of service in this post-COVID business world. This used to be the norm, and places like Porsche used to give even higher level service by going above and beyond (at a price of course, but still). WTF happened to this world?

Ok, how far on a tangent did I go off here? Am I still in the Solar system? Ok, let me try to bring it back. In 2001 I ordered a custom Porsche 911 C4, it actually arrived a couple of weeks earlier than the dealer original estimate. They also let me customize an existing package - I ordered a package which included a sunroof, but but let me pay $500 extra to remove the sunroof because I didn't want it. Not an experience you'll get from Porsche today. Am I back in Earth's orbit now?

welcome back Human ?

 

[Binson]

Has anyone had a fuller explanation about what Cat 8 and Cat 9 mean, and their respective timescales?

My cat 8 took 7-8 days

 

[Rob********]

My cat 8 took 7-8 days

Ok. Working days or just days?

 

[Dabz]

Just had the call, collecting next Thursday. No stop sale, only built 2 and a half weeks ago

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