Warranty claims - quick reader survey

[AutoX]

I had never expected this thread to be so slow. Given the frequent admonitions "you must buy warranty", I had expected a slew of reports of warranty claims. Instead, the silence here suggests the Taycan is rock-solid.

Taycan is relative new and most are still under factory warranty, or barely off the factory warranty. Hence not many reports of out of pocket expense. Give it time, reports of expensive repair will begin to show up.

Sponsored

 

[ovonrein]

The Taycan is now 8 years old, I believe. That is, there is a generation of cars out there which actually come off the end of their battery warranty. I also don't care which warranty the claims come under. The impression I get from the silence on this thread is that the Taycan is a very solid product.

 

[AutoX]

I've never dealt with Porsche warranties specifically before, so I'm going to make a very generalized warranty argument. I'd like to hear from others if/how Porsche cars specifically deviate from this.

The general idea of warranty purchases is that the company wants to come out on top on average given what they charge for the warranty. You're buying a warranty to expect to lose money but assure yourself that if you get unlucky, you won't get financially stressed. On average, buying the warranty is a money loss, but it makes you feel safer.

If that doesn't hold true, Porsche isn't making money on warranty purchases and would be incentivized to raise their prices.

Of course the company will come out ahead over all, that's how they stay in business. But what you're doing with warranty is spreading out the risk.

No difference than health insurance, auto insurance, life insurance, etc.

 

[W1NGE]

Of course the company will come out ahead over all, that's how they stay in business. But what you're doing with warranty is spreading out the risk.

No difference than health insurance, auto insurance, life insurance, etc.

8 years old???

Launched in late 2019 for MY20 so basic arithmetic tells me there are no customer cars outside of their battery warranty let alone the basic warranty.

The Taycan is now 8 years old, I believe. That is, there is a generation of cars out there which actually come off the end of their battery warranty. I also don't care which warranty the claims come under. The impression I get from the silence on this thread is that the Taycan is a very solid product.

8 years old???

Launched in late 2019 for MY20 so basic arithmetic tells me there are no customer cars outside of their battery warranty.

All Porsches are solid. Taycan has been a customer beta test for Porsche over the past 5 years and fixed in the field.

Many software issues, onboatd AC 22 onboard charger, DC /AC charge port failures, charge port door failures, chassis errors (mostly software related.

Owning a Porsche and taking a gamble on the warranty is a fools folly.

 

[ovonrein]

Launched in late 2019 for MY20 ...

Taycan has been a customer beta test for Porsche over the past 5 years and fixed in the field.

Ok, you win. There comes a point when any beta product matures into an alpha product. Going by the silence on this thread, perhaps the Taycan is now there.

 

[mander2129]

On warranty, had the 2 front wheel bearings replaced (parts + labor > $10K), also had the left front radiator replaced ($3.5K). Both done at 5 years, 25k miles.

Local dealership is $480/hour. If I was paying out of pocket the bearings wouldn’t haven’t been replaced and I would have done the radiator swap myself (part was $400). They identified excessive grease seeping…. Also, non-dealership euro repair shops are half the cost.

 

[SteveDC]

On warranty, had the 2 front wheel bearings replaced (parts + labor > $10K), also had the left front radiator replaced ($3.5K). Both done at 5 years, 25k miles.

Local dealership is $480/hour. If I was paying out of pocket the bearings wouldn’t haven’t been replaced and I would have done the radiator swap myself (part was $400). They identified excessive grease seeping…. Also, non-dealership euro repair shops are half the cost.

This comment raises an interesting point. There ought to be some items, once you are past the warranty expiration date, that could be relaced by outside shops, the same way they do the 911. Wheel bearings might be an example, or other non-electrical related parts. There was also talk on here about the existing LG HV battery no longer being manufactured, but a new type being used for current models. Apparently these new HVs can be retrofitted into older models. So perhaps even that could be undertaken by non-Porsche shops, although in that case I think I would opt for dealer work. At all events, at least some items needn’t require the dealer Midas touch, once warranty coverage has expired.

 

[snstevens]

The Taycan is now 8 years old, I believe. That is, there is a generation of cars out there which actually come off the end of their battery warranty. I also don't care which warranty the claims come under. The impression I get from the silence on this thread is that the Taycan is a very solid product.

So here’s how I’m seeing this thread at this point.

You posted on a different thread that you are outside of warranty, making purchase of an extended warranty now an expensive affair. You even worry about the cost of repairs and if you should keep the car.

You are now trying to make yourself feel better about this decision, and are obviously new to this forum (having joined in May). My guess is you have not experienced the same journey that the rest of us have been on since 2020 (five years for me - there are no eight year old cars), so you lack an appreciation for how expensive to repair this car can be.

For the record, Porsche extended warranty rates for cars, not already out of warranty, are not much different than for my wife’s Lexus, and the repair cost on Lexus are much less than on a Porsche.

My suggestion is that you follow your own instincts in the earlier post and sell the car. Good luck.

 

[AutoX]

Porsche parts and service are very expensive. If anything thing goes wrong, even something that seems minor will easily set you back 5k minimum. At that rate, one visit to the dealer will cover the cost of your warranty.


Repair cost is based on the original MSRP, not on the current price of the depreciated car. Taycans are quite expensive new.

 

[ovonrein]

My guess is you have not experienced the same journey that the rest of us have been on since 2020 (five years for me - there are no eight year old cars), so you lack an appreciation for how expensive to repair this car is.

Correct. My feeling is that the previous owner might have been there. And I am trying to get a feeling for whether there is more to come. But my biggest concern is that what will afflict my car now is wear&tear which is not covered by warranty.

 

[snstevens]

My recommendation is that you recognize that a warranty is essentially an insurance policy and that if it’s price right it can save you a lot of money. What you don’t want to be doing is driving around in a car without insurance and it is no difference when looking at repair costs on a Taycan.

BTW if I sell my Taycan before my extended warranty is up I will get a refund on the unused portion of my extended warranty, just like any other insurance policy.

 

[ovonrein]

There ought to be some items, once you are past the warranty expiration date, that could be relaced by outside shops

Of course. What's more, the depreciation on the Taycan has been famously vicious. Owners talk about it because it leaves them out of pocket. What is less appreciated is the effect this has on insurance companies. A combination of high repair prices and low residual values turns virtually every shunt into a write-off. There are hence plenty of Taycans now with scrap dealers. When I read here that eg the instrument cluster is supposed to cost 7000, I quickly googled that thing and you now find plenty of offers for around 1500. Question is of course whether you will succeed coding a donor cluster to your car.

 

[ovonrein]

My recommendation is that you recognize that a warranty is essentially an insurance policy

Do you feel your "insurance policy" will pay when your air springs come round for renewal?

 

[AutoX]

Do you feel your "insurance policy" will pay when your air springs come round for renewal?

Depends on the insurance policy. But I know that Fidelity platinum will pay. Can't say about other policies. In the US, it's highly variable. There are some really shady companies that will blanket deny all claims, and make the owner fight for coverage.

 

[snstevens]

Do you feel your "insurance policy" will pay when your air springs come round for renewal?

I think we’re talking about part failure here not renewal. Items that wear out normally like filters and tires of course aren’t covered by the warranty. I believe the air springs are in fact covered.

Sponsored