D00notD00d
Well-Known Member
- First Name
- D00notD00d
- Joined
- May 17, 2023
- Threads
- 4
- Messages
- 979
- Reaction score
- 605
- Location
- Newcastle
- Vehicles
- L461 Range Rover Sport. Gone: Taycan 4s, Cayenne, 911 C4S.
I had to reject my first new Cayenne, but it was all agreed amicably and I negotiated a swap to one with a better spec.
When I picked up the first one I noticed a slight scratch on the bonnet. They said ‘we’ll just buff that out’. I then drove the car 300 miles home, arriving in the dark. Next morning I found the car was splattered in buffing compound. The dealer agreed they’d get the local Porsche Approved Body repairer to sort it, but they made it 100 times worse, leaving machine marks everywhere, including on the high gloss plastic side trims.
My first of many bad Porsche dealer experiences.
Only 2 of the 8 dealers I’ve dealt in the last 8+ years with have been consistently excellent.
In that time I’ve bought 4 Porsche cars. Would have been 5, but in November I pulled out of buying a demo j1.2, 300 miles away, because on collection the paintwork condition wasn’t as described, the 111 point check doc was a joke (incorrect mileages, unanswered questions, some sections with more ticks than boxes) and despite the salesman agreeing to the detailed SoH test, they back tracked on that, instead giving me only any instant read out certificate with a stated accuracy of plus or minus 5%.
The sales manager said ‘no one ever asks to see the 111 check doc, and we’d never agree a full SoH test’ - despite the salesman agreeing they’d follow the Porsche AG long test procedure doc which I’d sent them.
No more Porsche’s for me. Love the cars, but not the dealers.
When I picked up the first one I noticed a slight scratch on the bonnet. They said ‘we’ll just buff that out’. I then drove the car 300 miles home, arriving in the dark. Next morning I found the car was splattered in buffing compound. The dealer agreed they’d get the local Porsche Approved Body repairer to sort it, but they made it 100 times worse, leaving machine marks everywhere, including on the high gloss plastic side trims.
My first of many bad Porsche dealer experiences.
Only 2 of the 8 dealers I’ve dealt in the last 8+ years with have been consistently excellent.
In that time I’ve bought 4 Porsche cars. Would have been 5, but in November I pulled out of buying a demo j1.2, 300 miles away, because on collection the paintwork condition wasn’t as described, the 111 point check doc was a joke (incorrect mileages, unanswered questions, some sections with more ticks than boxes) and despite the salesman agreeing to the detailed SoH test, they back tracked on that, instead giving me only any instant read out certificate with a stated accuracy of plus or minus 5%.
The sales manager said ‘no one ever asks to see the 111 check doc, and we’d never agree a full SoH test’ - despite the salesman agreeing they’d follow the Porsche AG long test procedure doc which I’d sent them.
No more Porsche’s for me. Love the cars, but not the dealers.
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