Recent Tesla customer service experience for comparison

[SoccerMan94043]

I have a 2018 Tesla Model 3 that was replaced by my Taycan. It's going to my son as he learns to drive.

It doesn't require much attention and hasn't had any issues or any need for service for the last 4 years, so it's been a long while since I've experienced their service. Four years ago (the last time it had service) it was for a dead 12v battery. Tesla sent a mobile tech to my house and changed both the 12v battery and the air filter. That cost $200.00 and took like 10 minutes.

On Saturday morning I got an alert on my phone that the 12v battery needed to be replaced and that no software updates would be made until it was. Opening up the Tesla app pointed me toward setting up a service appointment and suggested other maintenance items to go with it (air filter, rotate tires, etc). I selected the additional air filter add on and the app listed several places to take the car with various dates open. Unfortunately the mobile tech wasn't available until Thursday but my closest service center in Los Gatos was available that morning so I scheduled the appointment.

I drove up to the service center drop off as normal but no one met me there, so I walked into the office and met a service writer. Turns out I didn't need to do that or even drop off the key. The app already had the cost estimate I needed to approve and the estimated time they'd need the car. About an hour later I got a message that all was ready. I paid with the app ($300.00 btw), walked out to where they parked my car and drove away.

For an introvert this was about as perfect service appointment as one could have

We all know Porsche is way behind in software in the car, but it now goes WAY beyond that.

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[SergeyIndy]

Fantastic over the top experience bar none, but are you saying that for 12v replacement and a cabin filter your out the door was $300?

My recent 2020 Cayenne 12v replacement was $2,700 please (will be no less on a Taycan) and cabin filter would be $125 minimum but I do it myself on all my cars, well need to learn how to do it on Macan EV.

 

[SoccerMan94043]

Fantastic over the top experience bar none, but are you saying that for 12v replacement and a cabin filter your out the door was $300?

My recent 2020 Cayenne 12v replacement was $2,700 please (will be no less on a Taycan) and cabin filter would be $125 minimum but I do it myself on all my cars, well need to learn how to do it on Macan EV.

Yes… 316.96 was the total all in for the battery replacement and the air filter.

in two weeks I’m having a general inspection and the brake fluid tested. That will cost around 400.00.

 

[chun]

Fantastic over the top experience bar none, but are you saying that for 12v replacement and a cabin filter your out the door was $300?

My recent 2020 Cayenne 12v replacement was $2,700 please (will be no less on a Taycan) and cabin filter would be $125 minimum but I do it myself on all my cars, well need to learn how to do it on Macan EV.

You pay the premium price, so you can get the "premium" experience of german brands

 

[RBGtaycan]

You pay the premium price, so you can get the "premium" experience of german brands

You pay the premium price, so you can get the "premium" experience of german brands

That may be my biggest disappointment in my Taycan (now sold)....based on my previous Porsches, I expected above average service. What I got was WAY WAY below that expectation. I am not a Tesla fan (thanks Elon..) but the Tesla service experience appears to often be pretty good. It appears to benefit from the fact the Tesla does it own service (US) (no dealers) and pays some attention to that process.

 

[bn8959]

I do find myself wondering if the tech's at OPCs hate the Taycan. Ive had multiple serious issues with really poor levels of service, simply down to total lack of care and respect for the vehicle.

For example when they fitted new tyres (at a huge huge price premium) they damaged ALL FOUR wheels. How the hell does that happen? I paid the premium for the convenience and piece of mind that that would take care. Do you think they would happen on a set of magnesium wheels on a GT3? I think not!

 

[RBGtaycan]

I do find myself wondering if the tech's at OPCs hate the Taycan. Ive had multiple serious issues with really poor levels of service, simply down to total lack of care and respect for the vehicle.

For example when they fitted new tyres (at a huge huge price premium) they damaged ALL FOUR wheels. How the hell does that happen? I paid the premium for the convenience and piece of mind that that would take care. Do you think they would happen on a set of magnesium wheels on a GT3? I think not!

The last time my Taycan was in for emergency service (3 week wait, btw), I was talking to the Service Rep, bemoaning the long service delays and the frequent issues, and saying it's time to move on to something else.

He whispers to me: "get a gasoline Porsche; get rid of that thing"

At first I thought just another "stuck in ICE" guy - but I've come to see that his own experience led him to non-support for some of his own products...

 

[Flying ace]

Interesting experience. Visiting a Porsche service advisor is like maintaining a relationship with a drug dealer these days.

Honestly what you described doesn't appeal to me. But Teslas are laptops.

 

[Flying ace]

I do find myself wondering if the tech's at OPCs hate the Taycan. Ive had multiple serious issues with really poor levels of service, simply down to total lack of care and respect for the vehicle.

For example when they fitted new tyres (at a huge huge price premium) they damaged ALL FOUR wheels. How the hell does that happen? I paid the premium for the convenience and piece of mind that that would take care. Do you think they would happen on a set of magnesium wheels on a GT3? I think not!

I have to say 4 out of 5 times my Taycan has gone in has come back with some type of interior damage. Thank goodness all of it minor. Once it came back with a missing floor mat....

Warranty work is paid by Porsche NA which has strict hourly payments and work has to be documented. It's a PITA working on the Taycan. I've seen video of a Porsche tech replace the front motor.... The whole freaking front end of the car is disassembled!

 

[whitex]

I have a 2018 Tesla Model 3 that was replaced by my Taycan. It's going to my son as he learns to drive.

It doesn't require much attention and hasn't had any issues or any need for service for the last 4 years, so it's been a long while since I've experienced their service. Four years ago (the last time it had service) it was for a dead 12v battery. Tesla sent a mobile tech to my house and changed both the 12v battery and the air filter. That cost $200.00 and took like 10 minutes.

On Saturday morning I got an alert on my phone that the 12v battery needed to be replaced and that no software updates would be made until it was. Opening up the Tesla app pointed me toward setting up a service appointment and suggested other maintenance items to go with it (air filter, rotate tires, etc). I selected the additional air filter add on and the app listed several places to take the car with various dates open. Unfortunately the mobile tech wasn't available until Thursday but my closest service center in Los Gatos was available that morning so I scheduled the appointment.

I drove up to the service center drop off as normal but no one met me there, so I walked into the office and met a service writer. Turns out I didn't need to do that or even drop off the key. The app already had the cost estimate I needed to approve and the estimated time they'd need the car. About an hour later I got a message that all was ready. I paid with the app ($300.00 btw), walked out to where they parked my car and drove away.

For an introvert this was about as perfect service appointment as one could have

We all know Porsche is way behind in software in the car, but it now goes WAY beyond that.

Not fair comparing a 20th century car experience against a 21st century car experience. Compare Porsche to 19th century cars, and you will get a similar comparison. Yes, Porsche is still stuck in last century as far as car design, manufacturing, and service models. I guess we are all waiting for the Porsche/Piech family elders to depart this plane, or at least the VWAG board of directors.

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