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PORSHE TAYCAN TURBO missing electric steering wheel due to parts shortage? Really?

whitex

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I'm pretty sure I'd reject something that wasn't complete as delivered, as you can't return a car later if you don't like how things turned out.

(Which is also why you should buy a car based on what features it has at delivery, not some sort of hope for updates later)
You sound like an ex-Tesla customer. ;)
 

whitex

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I don't think one can really trust what mine says. Well, I guess you can trust, just don't be surprised when your trust isn't rewarded.

We'd agreed on a specific MF which he then silently changed when we made other changes to the lease (not enough for me to notice in the moment given that there were a number of changes in flight, but enough to matter). When I told them at deal close that the experience of buying a 130K car could really be a bit more pleasant, they just gave me a slimy smile along with a "it's how it is".

Getting a delivery timeline update was like pulling teeth (Track Your Dream took a while to activate for some reason). Every time I heard the "I swear we will update you once something changes!" and of course they would not. I'd check in 7-10 days later, the car will have progressed through the system another n steps, and they've done nothing. (I'm OK if they say "we can't keep you updated, sorry" - just don't lie to me).

Welcome to PNW. Seattle and Bellevue have miserable car dealers. Porsche, BMW, Audi, Mercedes. 8 cars, every single time there's been drama. Not minor things either.

The Mercedes was damaged during transport (massive dent on roof, my bet is some chains or hooks from the truck fell on it), and the damage was hidden with bondo + spray paint - I kid you not. Audi tried sneaking in things into the deal. BMW almost didn't have the car ready for Euro delivery because the dealer forgot to send some authorization documents (no biggy, just a family vacation planned around having a nice new car in Europe!). Just thinking about the car buying experience gets me angry and aggressive. I mean the negotiation/deal itself, and just dealing with the people at the dealership (not the picking and test driving etc.). Tesla, Rivian, Lucid have a HUGE advantage in that regard (this applies mostly to the US, I think).

I've heard better things from Bellingham - maybe next time I'll make the trek if it's another Porsche.
You probably have never bought a Tesla. I bought four, order communication is not great at all - most of the time you order the car, nothing until a day to a week before delivery day. Yea there is a window on an app, but it means nothing as it changes every day and moves by weeks or months. I know someone who ordered a Tesla Model 3 in May, had their estimated delivery by end of June, still doesn't have the car but expecting it in the next 1-2 weeks, and just received a notification that some safety features on the car will not work for some unspecified time because Tesla decided to switch from radar based to camera vision based software which is not ready, but the new production cars don't have the radar sensor anymore. So at least they improved the communication a bit, perhaps after being sued last time they did that when moving from Autopilot 1 to Autopilot 2 and disabling all features like automatic emergency braking for over a year (and even things like automatic headlights or wipers for over 9 months). Oh, and I also bought one Tesla which came with barely 2/3 of specified horsepower, with the promise that the full power will be enabled later via software update, which 2 years later Tesla changed to "your motor is capable of it, but not in the car we sold you". You think a manual steering column is bad, imagine getting a car which still needs 50% more power to meet the spec you paid for.

All 4 Model S'es I bought had something that needed to be fixed, such as mirrors which didn't unfold and took 4 visits to fix (new bad experimental design just added to production before my car was manufactured) , or car not compatible with an older Tesla charger (not documented anywhere). Lucky for me, most of this was before the Model 3/Y flood, when service was stellar, always got me a loaner Tesla, fixed everything the best they could. I knew I was buying an early adopter car, so expected to have to fix things. That's why I kept buying more. Fast forward to today, still early adopter car, laser focus on profit, no more loaners, no live people to talk to (app scheduling only), conflict of interest when it comes to warranty repairs (every warranty repair costs Tesla money, while every Porsche warranty repair makes the dealer money). One of my Model S had a main screen that yellowed in less than a year and 10K miles, Tesla's official stance - your fault for exposing the car to oxygen and sunlight, therefore not covered under warranty (they have since reclassified the main/navigation screen as a wear item, like tires or wipers by the way). Oh, and while waiting to hear my yellow screen was my own fault for not driving it exclusively on the dark side of the Moon, I heard another owner being explained that the service could not reproduce their issue, and even though the owner brought a cell phone video of it happening, if they were to bring it in again for the same issue, they will be charged $175/hr for diagnostics it it doesn't reproduce.

Personally, I don't see it as Tesla having an advantage, hence not buying any more Teslas. Out of curiosity, what bad experience did you have with Porsche of Bellevue? I'm asking as that is where my next car will probably come from, so would be nice to know what to watch out for.
 

Bognar67

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Wow, it is really bad.
Maybe it is my luck, but my 2019 M3P had no issue at all, while run 41k km. Especially best car ever in total.
I visited only once a service to install Home Link and received excellent service in Wien (no Tesla service in HU yet).
It is not mean that I'll not buy a Taycan, anyway ...
Like Porsche, like electric. Let's see them together.
 

fullmetalbaal

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You probably have never bought a Tesla. I bought four, order communication is not great at all - most of the time you order the car, nothing until a day to a week before delivery day. Yea there is a window on an app, but it means nothing as it changes every day and moves by weeks or months. I know someone who ordered a Tesla Model 3 in May, had their estimated delivery by end of June, still doesn't have the car but expecting it in the next 1-2 weeks, and just received a notification that some safety features on the car will not work for some unspecified time because Tesla decided to switch from radar based to camera vision based software which is not ready, but the new production cars don't have the radar sensor anymore. So at least they improved the communication a bit, perhaps after being sued last time they did that when moving from Autopilot 1 to Autopilot 2 and disabling all features like automatic emergency braking for over a year (and even things like automatic headlights or wipers for over 9 months). Oh, and I also bought one Tesla which came with barely 2/3 of specified horsepower, with the promise that the full power will be enabled later via software update, which 2 years later Tesla changed to "your motor is capable of it, but not in the car we sold you". You think a manual steering column is bad, imagine getting a car which still needs 50% more power to meet the spec you paid for.

All 4 Model S'es I bought had something that needed to be fixed, such as mirrors which didn't unfold and took 4 visits to fix (new bad experimental design just added to production before my car was manufactured) , or car not compatible with an older Tesla charger (not documented anywhere). Lucky for me, most of this was before the Model 3/Y flood, when service was stellar, always got me a loaner Tesla, fixed everything the best they could. I knew I was buying an early adopter car, so expected to have to fix things. That's why I kept buying more. Fast forward to today, still early adopter car, laser focus on profit, no more loaners, no live people to talk to (app scheduling only), conflict of interest when it comes to warranty repairs (every warranty repair costs Tesla money, while every Porsche warranty repair makes the dealer money). One of my Model S had a main screen that yellowed in less than a year and 10K miles, Tesla's official stance - your fault for exposing the car to oxygen and sunlight, therefore not covered under warranty (they have since reclassified the main/navigation screen as a wear item, like tires or wipers by the way). Oh, and while waiting to hear my yellow screen was my own fault for not driving it exclusively on the dark side of the Moon, I heard another owner being explained that the service could not reproduce their issue, and even though the owner brought a cell phone video of it happening, if they were to bring it in again for the same issue, they will be charged $175/hr for diagnostics it it doesn't reproduce.

Personally, I don't see it as Tesla having an advantage, hence not buying any more Teslas. Out of curiosity, what bad experience did you have with Porsche of Bellevue? I'm asking as that is where my next car will probably come from, so would be nice to know what to watch out for.
I have 2 Teslas in fact. All I can say is that my experience doesn't match yours.

Bought a Model 3 via app. Delivery was postponed once by 2-3 weeks IIRC (that has unfortunately happened to pretty much every car I've ever ordered, including my current 911 that stood around in the sun of the CA ports for 2 months and the Taycan I'm waiting for right now that took a break on the manufacturing line). But otherwise the car has been great. 18K miles. The only issue we encountered is that 3 years in the 12V battery was apparently getting weaker too soon. The car and the app alerted us proactively, I scheduled Mobile service via app within minutes (vs calling around to different dealers to find a time). The app confirmed that it was a warranty case. They stopped by and changed the battery a few days later. 0 charges or issues.

My wife bought the model X in the U Village showroom. Because everybody pays the same price, she was comfortable doing this. The last time she tried this with a normal dealer, they tried all kinds of shenanigans. She's firm on never buying a car from a company that allows sexism to impact the buying experience like that again. (This was Audi, their first quote on the Q7 to her was substantially higher than their first quote to me several hours later)

I'm not saying the way Tesla is executing right now is better. But IMHO mobile service, the option to buy via app, the option to schedule via app, the "same price for all", are all far superior options by design. This is not a Tesla thing (though they started most, if not all of it), I will appreciate them as much from Rivian (or even Porsche, if they can drag Autonation into this century).

I fully agree on it being unacceptable that they change things between order and delivery. That is MAYBE acceptable when you order super super early when things are very clearly in flux. But not how they changed the Model Y. And also not how they (temporarily) removed the electric steering in the Taycan. They should build the car they sold.



I bought the 911 and ordered the Taycan at Porsche Bellevue.
TLDR; Usual US car dealer tactics and behaviors:

"we only have the one allocation, if you don't decide right now it's gone!" (glancing over their shoulders later, I saw close to 10, they had some lame excuse about model year change, but it wasn't)

"they all sell at MSRP, absolutely zero room!" as well as "the only thing we can do for you as a repeat customer is 2k off".

"With your credit etc, we get a 0.0036 MF". This was the Taycan. In part thanks to this forum I signed at 0.0021 MF and just over 4% discount in addition to the 7.5K tax credit. But it took HOURS and I felt like I needed a shower afterwards. I can accept some negotiation (though I greatly prefer fixed price for everyone). But can they at least stay away from straight up selling less pushy customers down the river? 0.0036 MF, what the actual fuck.

"We can match that financing w/ porsche financial" then later, it turns out they didn't quite match it, and I had to be the a-hole to insist of switching and reprinting all the stuff.

My favorite: I brought in the Porsche NA offer for a Taycan at 1287 dollars (something like that). They bitched forever about how can Porsche NA offer that. Then, over the next hour or so, agreed to match. But then they ran the math differently (including some things the other offer didn't), and tried to sneak lower discount past me. When I caught that, they promised to fix it. When the new paper came, they'd fixed it, changed something else about the structure and also bumped the MF up a bit. (we had agreed to 0.002). I missed that MF change in all the numbers. When I left that day saying "Buying a 100K car should probably be fun, and not like this." I just got a smile and a "it is what it is". This kills me. This could be sooo much fun. Watch how Hermes and the like treat their customers when you buy something for 3-4K. Why do we get this shit instead when we are spending >100K?

You get the typical Autonation trash mailers "Your 911 could be worth money right now, you could get 40K!" (don't remember the details, but it was around a THIRD of KBB, and I also never signed up to their garbage).

Scheduling maintenance for the 911 when the computer says it needs it ends up being weeks or months out.

The advice/guidance in general is pretty weak. No insights or information beyond what the website already says. You'll get more insights/feedback/useful opinions on this forum. (at a minimum, they could maybe read these posts and stay informed??)

"You'll always have a loaner when the car needs maintenance etc." Turns out, scheduling something just pushes you by MONTHS if you need a loaner. Oh, and it's a 4 cyl Macan that's bone stock. Once or twice the car they gave me actually was provided by Enterprise, and once Enterprise fucked up and billed me instead of Porsche. It took me WEEKS to get that money back (~400 for 2 days, not sure how that worked).

Edit: I can't even fault the individual sales person/"brand ambassador". AutoNation and their ilk set up all the incentives and policies. The guy or gal is just trying to make a living. But unless you happen to have a good personal relationship - IMHO in the US, on average, you're going to get screwed at traditional dealers. Either in terms of money, or in terms of time it takes you to avoid paying all that extra money.

I've heard Porsche Bellingham is better, but I don't really have the time to trek out there every time the cars need something. Though maybe with EVs that is more feasible.
 
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chrisk

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Internal Porsche memo for the missing electric steering adjustment. Based on the document it affects cars manufactured after May 10th 2021.
The campaign number is WME3. The document was created May 27th and published Jun 2nd. It also links to a list of affected VINs.

https://static.nhtsa.gov/odi/tsbs/2021/MC-10194860-0001.pdf
 
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Windpower

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... just received a notification that some safety features on the car will not work for some unspecified time because Tesla decided to switch from radar based to camera vision based software which is not ready, but the new production cars don't have the radar sensor anymore
My pet peeve with Tesla is that they change things without informing customers. Sometimes they add things (like the steering wheel heater which was not in the car when I bought it in December but is standard now) but sometimes they remove things (like the radar on the model 3 and Y which in my opinion is a critical piece of self driving hardware).

Auto steer today is not reliable (I have radar+vision in my car and only use auto steer on well defined highways where there isn't much traffic) and you don't know if Tesla will ever be able to make auto steer work reliably without radar. Tesla says that only vision is needed, but if I depended upon auto steer to work well, I would not be happy to buy a new Tesla today without radar.

The only issue we encountered is that 3 years in the 12V battery was apparently getting weaker too soon.
You are lucky. I almost bought an model X last November until I started reading about the "dreaded shudder" which apparently is caused by the structure of the X itself. So I switched to the model Y, which I'll sell when the Taycan arrives.
 

fullmetalbaal

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My pet peeve with Tesla is that they change things without informing customers. Sometimes they add things (like the steering wheel heater which was not in the car when I bought it in December but is standard now) but sometimes they remove things (like the radar on the model 3 and Y which in my opinion is a critical piece of self driving hardware).

Auto steer today is not reliable (I have radar+vision in my car and only use auto steer on well defined highways where there isn't much traffic) and you don't know if Tesla will ever be able to make auto steer work reliably without radar. Tesla says that only vision is needed, but if I depended upon auto steer to work well, I would not be happy to buy a new Tesla today without radar.



You are lucky. I almost bought an model X last November until I started reading about the "dreaded shudder" which apparently is caused by the structure of the X itself. So I switched to the model Y, which I'll sell when the Taycan arrives.
Whether they need radar for that or not, I'm inclined to trust Karpathy. Killing radar without significant evidence that it's not a dead-end seems like something really stupid to do. He doesn't strike me as stupid.(quite the contrary). He actually has a longer video on this as part of an AI conference, super interesting stuff.

Having said that: I completely agree that they should have waited for the day where their software already is superior before cutting the hardware out. And anybody that already ordered should get the car they ordered (or at least an option).
 


whitex

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I have 2 Teslas in fact. All I can say is that my experience doesn't match yours.

Bought a Model 3 via app. Delivery was postponed once by 2-3 weeks IIRC (that has unfortunately happened to pretty much every car I've ever ordered, including my current 911 that stood around in the sun of the CA ports for 2 months and the Taycan I'm waiting for right now that took a break on the manufacturing line). But otherwise the car has been great. 18K miles. The only issue we encountered is that 3 years in the 12V battery was apparently getting weaker too soon. The car and the app alerted us proactively, I scheduled Mobile service via app within minutes (vs calling around to different dealers to find a time). The app confirmed that it was a warranty case. They stopped by and changed the battery a few days later. 0 charges or issues.

My wife bought the model X in the U Village showroom. Because everybody pays the same price, she was comfortable doing this. The last time she tried this with a normal dealer, they tried all kinds of shenanigans. She's firm on never buying a car from a company that allows sexism to impact the buying experience like that again. (This was Audi, their first quote on the Q7 to her was substantially higher than their first quote to me several hours later)

I'm not saying the way Tesla is executing right now is better. But IMHO mobile service, the option to buy via app, the option to schedule via app, the "same price for all", are all far superior options by design. This is not a Tesla thing (though they started most, if not all of it), I will appreciate them as much from Rivian (or even Porsche, if they can drag Autonation into this century).

I fully agree on it being unacceptable that they change things between order and delivery. That is MAYBE acceptable when you order super super early when things are very clearly in flux. But not how they changed the Model Y. And also not how they (temporarily) removed the electric steering in the Taycan. They should build the car they sold.



I bought the 911 and ordered the Taycan at Porsche Bellevue.
TLDR; Usual US car dealer tactics and behaviors:

"we only have the one allocation, if you don't decide right now it's gone!" (glancing over their shoulders later, I saw close to 10, they had some lame excuse about model year change, but it wasn't)

"they all sell at MSRP, absolutely zero room!" as well as "the only thing we can do for you as a repeat customer is 2k off".

"With your credit etc, we get a 0.0036 MF". This was the Taycan. In part thanks to this forum I signed at 0.0021 MF and just over 4% discount in addition to the 7.5K tax credit. But it took HOURS and I felt like I needed a shower afterwards. I can accept some negotiation (though I greatly prefer fixed price for everyone). But can they at least stay away from straight up selling less pushy customers down the river? 0.0036 MF, what the actual fuck.

"We can match that financing w/ porsche financial" then later, it turns out they didn't quite match it, and I had to be the a-hole to insist of switching and reprinting all the stuff.

My favorite: I brought in the Porsche NA offer for a Taycan at 1287 dollars (something like that). They bitched forever about how can Porsche NA offer that. Then, over the next hour or so, agreed to match. But then they ran the math differently (including some things the other offer didn't), and tried to sneak lower discount past me. When I caught that, they promised to fix it. When the new paper came, they'd fixed it, changed something else about the structure and also bumped the MF up a bit. (we had agreed to 0.002). I missed that MF change in all the numbers. When I left that day saying "Buying a 100K car should probably be fun, and not like this." I just got a smile and a "it is what it is". This kills me. This could be sooo much fun. Watch how Hermes and the like treat their customers when you buy something for 3-4K. Why do we get this shit instead when we are spending >100K?

You get the typical Autonation trash mailers "Your 911 could be worth money right now, you could get 40K!" (don't remember the details, but it was around a THIRD of KBB, and I also never signed up to their garbage).

Scheduling maintenance for the 911 when the computer says it needs it ends up being weeks or months out.

The advice/guidance in general is pretty weak. No insights or information beyond what the website already says. You'll get more insights/feedback/useful opinions on this forum. (at a minimum, they could maybe read these posts and stay informed??)

"You'll always have a loaner when the car needs maintenance etc." Turns out, scheduling something just pushes you by MONTHS if you need a loaner. Oh, and it's a 4 cyl Macan that's bone stock. Once or twice the car they gave me actually was provided by Enterprise, and once Enterprise fucked up and billed me instead of Porsche. It took me WEEKS to get that money back (~400 for 2 days, not sure how that worked).

Edit: I can't even fault the individual sales person/"brand ambassador". AutoNation and their ilk set up all the incentives and policies. The guy or gal is just trying to make a living. But unless you happen to have a good personal relationship - IMHO in the US, on average, you're going to get screwed at traditional dealers. Either in terms of money, or in terms of time it takes you to avoid paying all that extra money.

I've heard Porsche Bellingham is better, but I don't really have the time to trek out there every time the cars need something. Though maybe with EVs that is more feasible.
Thanks for sharing your experience. Your service loaner description troubles me a little, but hoping perhaps this is the pandemic effect, a car shortage in general? I haven't owned a Porsche in a long while, but when I did they never required anything but schedules maintenance and I always got at least a Boxter for a loaner. What you describe as far as negotiations I would expect almost any dealer will try to pull (unfortunately). Yes, that is one area Tesla has an advantage - ordering. I've negotiated countless deals for my own cars, and some for friends and family, and I know very well the feeling of wasting a few hours and wanting to take a shower afterwards. On two occasions I actually managed to negotiate price so low that the in one case the dealer canceled the deal and refunded my deposit the next day because I would not agree to pay more (surprise, they can legally do that, at least in WA state until they hand you the keys), and in the second case they tried to come after me 2 years (!) after I bought the car - in that case I told them I will happily return the car for a full refund if they want, since I still had it, but was not paying them any more money, they went away and all they've accomplished it I will never buy from them again. I knew I negotiated one hell of an un believable price in both situations by the way, but it's not my problem their sales managers couldn't do math and/or use their computers - if you're going to only negotiate a deal, be good at math and pay attention.

The one area I haven't had much luck negotiating the price down below MSRP is custom builds, like Porsche. The allocations are often scarce (like now, waiting for an allocation for a Taycan CT Turbo) and while I have gotten deals on cars on the lot, or even in transit, I haven't cracked the custom builds negotiations yet - usually ended up paying MSRP (but not above, not willing to take the additional depreciation hit). Have you had any luck with sub MSRP custom orders?

PS> My experience with Bellevue Porsche so far has been very good. The sales person has been responsive and got me answers to questions I was looking for (at least the answers he could get). Of course, if I get an earlier allocation elsewhere, or I like another car and can get it easlier, like the Merc EQS (I know, slower, but everything else checks my boxes at least on paper so far), I will end up getting a car elsewhere. If eTron RS GT had an estate/hatchback version, it would also be in play. There is also a tiny chance Tesla Model S Plaid will get a regular steering wheel with stalks instead of touch buttons without any tactile feedback, which might put it back in consideration for me.
 

whitex

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Whether they need radar for that or not, I'm inclined to trust Karpathy. Killing radar without significant evidence that it's not a dead-end seems like something really stupid to do. He doesn't strike me as stupid.(quite the contrary). He actually has a longer video on this as part of an AI conference, super interesting stuff.

Having said that: I completely agree that they should have waited for the day where their software already is superior before cutting the hardware out. And anybody that already ordered should get the car they ordered (or at least an option).
Absolutely agree. Tesla has a convincing presentation on why only cameras are needed - the depth perception via vision ended up much better than many expected, and their explanation why it exceeded expectations made sense. The issue is they experiment on customers and totally don't mind disabling features during some transitions. When AutoPilot 1 to AutoPilot2 transition occurred, cars with the new hardware didn't have any AutoPilot functionality (including safety featureas like emergency braking or blind spot monitoring) for a year and half IIRC. Heck, even things such as automatic headlights (on/off) took 9 months to get back (since Tesla removed the light sensor in expectation they will use the cameras) and auto-sensing wipers took over a year (since again, Tesla removed rain sensor knowing some day they will use cameras instead).

Btw, in this case of Porsche shipping incomplete cars, I believe this should be communicated up-front by the manufacturer and owner given a choice to wait, or accept the lesser car until it can be retrofitted. Perhaps add an incentive with some discount (perhaps monthly until it's fixed), or some extra option to compensate people who accept a lesser car for the time they will have to wait an indefinite time (since there is no deadline guarantee when it will be fixed, could be months). Delivering a car with missing features without telling the customer creates mistrust and is not a great customer experience. Even telling the customer at delivery is too late, but at the very least they should accept the customer's rejection of delivery without any penalty (hence my suggestion customers should be informed ahead of production). If a customer was having a cash shortage and paying less per month, Porsche would add penalties and interest, yet when they deliver a lesser experience every month the steering wheel doesn't move out of the way when getting into the car, they expect the customers to just put up with it?
 
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B61

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@whitex I don’t know situation in the States, but they refused to deliver my car without TPM.
 

DGT

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@whitex I don’t know situation in the States, but they refused to deliver my car without TPM.
It may be the same in the States in that vehicles shipped without TPMS were held at the port and installed there, rather than shipping to the dealerships and fixing locally. If the "defect" is considered a safety issue the vehicle cannot be released from the port until corrected. But the reason I say it "may" be the same in the States is that I had heard addressing it at the port was chosen for logistical reasons rather than it being a safety-related hold.
 

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Thanks for sharing your experience. Your service loaner description troubles me a little, but hoping perhaps this is the pandemic effect, a car shortage in general? I haven't owned a Porsche in a long while, but when I did they never required anything but schedules maintenance and I always got at least a Boxter for a loaner. What you describe as far as negotiations I would expect almost any dealer will try to pull (unfortunately). Yes, that is one area Tesla has an advantage - ordering. I've negotiated countless deals for my own cars, and some for friends and family, and I know very well the feeling of wasting a few hours and wanting to take a shower afterwards. On two occasions I actually managed to negotiate price so low that the in one case the dealer canceled the deal and refunded my deposit the next day because I would not agree to pay more (surprise, they can legally do that, at least in WA state until they hand you the keys), and in the second case they tried to come after me 2 years (!) after I bought the car - in that case I told them I will happily return the car for a full refund if they want, since I still had it, but was not paying them any more money, they went away and all they've accomplished it I will never buy from them again. I knew I negotiated one hell of an un believable price in both situations by the way, but it's not my problem their sales managers couldn't do math and/or use their computers - if you're going to only negotiate a deal, be good at math and pay attention.

The one area I haven't had much luck negotiating the price down below MSRP is custom builds, like Porsche. The allocations are often scarce (like now, waiting for an allocation for a Taycan CT Turbo) and while I have gotten deals on cars on the lot, or even in transit, I haven't cracked the custom builds negotiations yet - usually ended up paying MSRP (but not above, not willing to take the additional depreciation hit). Have you had any luck with sub MSRP custom orders?

PS> My experience with Bellevue Porsche so far has been very good. The sales person has been responsive and got me answers to questions I was looking for (at least the answers he could get). Of course, if I get an earlier allocation elsewhere, or I like another car and can get it easlier, like the Merc EQS (I know, slower, but everything else checks my boxes at least on paper so far), I will end up getting a car elsewhere. If eTron RS GT had an estate/hatchback version, it would also be in play. There is also a tiny chance Tesla Model S Plaid will get a regular steering wheel with stalks instead of touch buttons without any tactile feedback, which might put it back in consideration for me.
The issues I mentioned were mostly pre-pandemic. Porsche sells many more cars than they did even 10-15 years ago. From folks that have been around longer I've also heard that Autonation buying up Barrier and others made things much much worse. I've heard stories of people getting nice 911s - I've never even seen a 911 loaner. I've seen Cayenne's and even 1-2 Panamera in all these years (never personally got one), but the most common by far seems to be Macan. By itself that's not horrible. But why bone stock 4 cyl??

The crazy part is: I have full pre-paid maintenance and the car is well within warranty. Except for the 12V battery that failed early (which btw warranty does NOT cover), it was always expected maintenance that they could have known 1) that it will happen and 2) when it will happen. That they then don't really have enough capacity is either greed or incompetence.

My anger/disappointment with the negotiation is not from failure to succeed (at least given my expectations, others with a higher bar might disagree :) ). I got ~4% discount on the Taycan (custom order arriving this weekend) - which while not amazing by any stretch, is not bad either IMHO, given how hard it is to get a car during the pandemic at all. The 911 GTS was similar, and in the past I've bought BMWs and Mercedes at or near invoice. I don't even need a great deal, I just want to know I'm not being the moron who's leaving 10K on the table that he could have kept.

What kills me is that many of the people working there seem like decent people when it's not the policies and incentives f'ing up how they are behaving and/or preventing them from doing the right thing. It is Porsche that decided to just exclude the battery from warranty, and it's Autonation that dictates that they start with absolutely insane MF in the lease negotiations.
I really don't understand why some industries get away with stuff like that.

Who else gets to talk about a bumper to bumper warranty and then have a list of exclusions? They have the "it's wear and tear" explanation, but that should only count if the wear and usage patterns are in excess of what is reasonable in the warranty period...

And imagine if every time you went to buy something, they tried to see if you'd be willing to pay double? "Yeah, that iPhone is $3,000, no way I can give it to you for less. Yeah, I'm just selling it to the next guy if you don't want it" And then you spend 2 hours negotiating it back to $1000...
 
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fullmetalbaal

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Absolutely agree. Tesla has a convincing presentation on why only cameras are needed - the depth perception via vision ended up much better than many expected, and their explanation why it exceeded expectations made sense. The issue is they experiment on customers and totally don't mind disabling features during some transitions. When AutoPilot 1 to AutoPilot2 transition occurred, cars with the new hardware didn't have any AutoPilot functionality (including safety featureas like emergency braking or blind spot monitoring) for a year and half IIRC. Heck, even things such as automatic headlights (on/off) took 9 months to get back (since Tesla removed the light sensor in expectation they will use the cameras) and auto-sensing wipers took over a year (since again, Tesla removed rain sensor knowing some day they will use cameras instead).

Btw, in this case of Porsche shipping incomplete cars, I believe this should be communicated up-front by the manufacturer and owner given a choice to wait, or accept the lesser car until it can be retrofitted. Perhaps add an incentive with some discount (perhaps monthly until it's fixed), or some extra option to compensate people who accept a lesser car for the time they will have to wait an indefinite time (since there is no deadline guarantee when it will be fixed, could be months). Delivering a car with missing features without telling the customer creates mistrust and is not a great customer experience. Even telling the customer at delivery is too late, but at the very least they should accept the customer's rejection of delivery without any penalty (hence my suggestion customers should be informed ahead of production). If a customer was having a cash shortage and paying less per month, Porsche would add penalties and interest, yet when they deliver a lesser experience every month the steering wheel doesn't move out of the way when getting into the car, they expect the customers to just put up with it?
IIRC the Autopilot 2 switch was a bit better communicated than the removal of the radar. We ended up buying a Model X in that time period. I initially though: why not wait til you have it working? The issue is with how they are building these things: if they have a fleet learning, the learning happens faster. In my opinion, they should have offered both variants, explaining that autopilot 2 hardware, while more future proof, has near term gaps in features. So then customers can pick.

RE: Porsche: just telling people take it or leave it at the point of delivery isn't a great experience either. It's not rare for people to make bigger, non-reversible decisions around car purchases. I've already bought some accessories for the Taycan, prepared a charger in the garage, I'm selling a car etc. That's like an airline telling you: "I know you booked first class, but it's coach for you unless you want to just stay here." and then what? cancel the vacation and hope the hotel offers refunds?
 
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whitex

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The issues I mentioned were mostly pre-pandemic. Porsche sells many more cars than they did even 10-15 years ago. From folks that have been around longer I've also heard that Autonation buying up Barrier and others made things much much worse. I've heard stories of people getting nice 911s - I've never even seen a 911 loaner. I've seen Cayenne's and even 1-2 Panamera in all these years (never personally got one), but the most common by far seems to be Macan. By itself that's not horrible. But why bone stock 4 cyl??
I hear you, but still better than Tesla who went from Tesla loaners to $100 Uber credit, which by the way doesn't even cover my round trip home and back to service center. Btw, Elon Musk has been touting "everyone gets a car same or better as a loaner" has never been true, even though the media will repeat this BS over and over. I've serviced my Tesla's many times over 8 years, and never got same or better for my car (Model S with Ludicrous), though my wife did once get same car but a week newer, but that was only because service wanted to see if the same problem occurs at our house with same production batch car (which it did by the way, but it's a story for another thread).

The crazy part is: I have full pre-paid maintenance and the car is well within warranty. Except for the 12V battery that failed early (which btw warranty does NOT cover), it was always expected maintenance that they could have known 1) that it will happen and 2) when it will happen. That they then don't really have enough capacity is either greed or incompetence.
Does the battery have any warranty at all? Or can it die once a week and there is nothing you can do but pay for the next one? :surprised: Even Tesla covers the 12V battery under the initial bumper-to-bumper warranty (at least they did last I checked, a couple of years ago).

My anger/disappointment with the negotiation is not from failure to succeed (at least given my expectations, others with a higher bar might disagree :) ). I got ~4% discount on the Taycan (custom order arriving this weekend) - which while not amazing by any stretch, is not bad either
I've gotten more than 4% on non-custom orders no problem, but cudos to you on the custom order deal!:clap: I might have to learn some new negotiation skills. 4% on the Taycan I want is almost $8K, so definitely worth while, and a new skill to learn. :)

What kills me is that many of the people working there seem like decent people when it's not the policies and incentives f'ing up how they are behaving and/or preventing them from doing the right thing. It is Porsche that decided to just exclude the battery from warranty, and it's Autonation that dictates that they start with absolutely insane MF in the lease negotiations.
I really don't understand why some industries get away with stuff like that.
I hear you there. Over the years I've gotten to know the Tesla service staff. They were always amazing, bending over backwards to fix any issues, provide loaners, etc. I really mean it there, best service of any car I have ever own - the main reason I kept buying more Teslas knowing they are early adopter cars. The would even do things like the foreman would even drive my car to my work office at the end of the day, swap it for my loaner, and take it home to return it the next day, to save me a trip in rush traffic. Their techs would come out discuss problems I found and thank me for reliable repros. Unfortunately once Tesla become laser focused on profitability and the Model 3/Y floods came, those very same people had to give me answers I could tell they could barely get through with a straight face (such as, your computer screen is a wear item, sorry yours yellowed after less than a year). Sad really.

Who else gets to talk about a bumper to bumper warranty and then have a list of exclusions? They have the "it's wear and tear" explanation, but that should only count if the wear and usage patterns are in excess of what is reasonable in the warranty period...
Everyone has wear and tear items, but a 12V battery is covered even by Tesla (at least it was last I checked, which was a couple of years ago). I once wore through my brand new 911 tires (all the way to blowout :oops:) in under 10K miles once, I did not expect Porsche to cover it - my bad for not checking more often, I usually check tread depth every 6 months or, spring and fall. I'm hoping though that the computer screens in the Porsche are not a wear item, like in Teslas.

And imagine if every time you went to buy something, they tried to see if you'd be willing to pay double? "Yeah, that iPhone is $3,000, no way I can give it to you for less. Yeah, I'm just selling it to the next guy if you don't want it" And then you spend 2 hours negotiating it back to $1000...
I am already looking into a repair manual for the Taycan. I tinker with my cars, for example one to the first things I plan on doing it adding a full front+rear radar detector and laser jamming, as I did in my current car. Some of my friends think I'm completely nuts taking apart $100K+ cars within days of getting them, but as my wife puts it, I am "just crazy like that". The reason I mention it is because repair manuals usually include labor required for specific repairs, and parts, so it's easier to gauge whether or not someone is trying to gouge me. And yes, over the years I've learned the skill of negotiating even warranty work as some dealers will try to get you to pay for the work first before admitting it's covered under warranty (e.g. warped rotors, dealer will offer a resurfacing service for a fee, but when pressed, will give you new rotors under warranty). Btw, I like electric cars better than ICE cars, easier to work on yourself if needed. In Tesla's case, if you're out of warranty, it pays off (e.g. recently fixed a faulty door handle, Tesla price $800, my repair, 90 minutes of work, could have been only an hour but I swapped out internal proximity switches for $4 since I already had them, but could have just fixed the broken wire).

Bottom line, not crazy to come back to this kind of business model, but after Tesla where every service center belongs to the manufacturer and has a conflict of interest fixing anything at all under warranty, I think I'll still take it.
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