Compensation for car being off the road

[Keegs]

They may do, but honestly with their current attitude towards Taycan owners, I wouldn't hold out much hope to 5 days. My dealership is currently booking 7 weeks before they can see a Taycan that has a fault, and 9 weeks if you want a courtesy car. At least with Assist you get a car by default. Mine sat with the dealer for weeks before they even touched it. I think there are some many problems that as soon as you escalate to the dealer, they just refer you to Porsche GB.

For fuel costs, again you need to ask Porsche GB to compensate you, they said they only would if I had receipts but I dont believe they do by default. You maybe best to push the hire car company for an EV if you dont want to pay out on fuel costs.

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[BigBob]

They may do, but honestly with their current attitude towards Taycan owners, I wouldn't hold out much hope to 5 days. My dealership is currently booking 7 weeks before they can see a Taycan that has a fault, and 9 weeks if you want a courtesy car. At least with Assist you get a car by default. Mine sat with the dealer for weeks before they even touched it. I think there are some many problems that as soon as you escalate to the dealer, they just refer you to Porsche GB.

For fuel costs, again you need to ask Porsche GB to compensate you, they said they only would if I had receipts but I dont believe they do by default. You maybe best to push the hire car company for an EV if you dont want to pay out on fuel costs.

Yes, I was wondering as I just got told mine hadn’t been looked at yesterday (10 days) and won’t be for another week or so ago. I thought that was a breach of their terms and conditions, but could well be wrong.

 

[Keegs]

Brief update, mine has been back in three times now with other failures, this time it’s been off the road for 4 weeks. They have given me an Audi to drive around in, it seems Porsche GB are limiting the time you can have a car under Porsche assist (5 days) maybe to put the pressure on dealerships to up their game on repairs. Bottom line is that still nothing the consumer can do as they are repairing these vehicles and providing cars. Two questions; has anyone heard of an appearing liable case / law suit (as I believe one is appearing in the US) and secondly, has anyone taken out extended warranty with Porsche and us it worth it?

 

[W1NGE]

Brief update, mine has been back in three times now with other failures, this time it’s been off the road for 4 weeks. They have given me an Audi to drive around in, it seems Porsche GB are limiting the time you can have a car under Porsche assist (5 days) maybe to put the pressure on dealerships to up their game on repairs. Bottom line is that still nothing the consumer can do as they are repairing these vehicles and providing cars. Two questions; has anyone heard of an appearing liable case / law suit (as I believe one is appearing in the US) and secondly, has anyone taken out extended warranty with Porsche and us it worth it?

Extended warranty - yes!

There are other threads on this but given the tech, repair costs and track record it’s a no brainer.

 

[ngkgb]

Is there no equivalent to the Lemon Law that we have in the states? In the US, if a car has spent more than 30 days in service, you can initiate a buy back pretty easily. Especially here in California.

 

[MissionC]

I've been meaning to write up my experience with my MY2020 4S, so I guess there's no better time than now. Before I dive in, I'll say that even though my car (originally set to be built in Jan 2020 and delivered April 2020, but delayed due to COVID to going on the production line in April 2020 and delivered mid-July 2020) has had all the recalls and the interior heater failing twice, I absolutely love the car. I came out of a 6-speed 2011 911 C4, a car I adored, and instantly fell for my Taycan and, honestly, can't imagine driving any other car. I'm firmly in the camp that the 1st-gen cars look much better than the 2nd-gen and won't consider upgrading until the next full model revision is released. TL;DR, I'm happy with my car.

Almost a year ago, my 4S showed the red ring of death and I had to have the car towed to my dealer. They were able to start the car later that morning and couldn't find any issues with it. In March of this year the interior heater failed (2nd time) and I had it replaced. Dealer called me to tell my car was ready and that they charged it up for me. I arrive at the dealer, my car is parked right out front, and go to drive away....red ring of death. At the front door of the dealer. They were puzzled and the tech came out, plugged in a special USB device, which cleared the faults and me start the car. He said they didn't have any issue while they had the car and applied a bunch of software updates during the heater replacement. I drive away.

Now, for a quick trip back in time. Prior to the first red ring of death, winter of 2023-2024, I started noticing very degraded battery life. We didn't have a particularly cold winter (certainly some cold days here in the greater Boston area) but my range was lower than I remember from the previous winter and I noticed the battery temperature wasn't warming up to the levels I had previously seen, even when doing the battery conditioning for high-speed charging.

I didn't think that much of it, but when my heater failed the first time I asked the dealer to do a battery check and they reported no issues when I got the car back. The summer of 2024 I noticed that both my range was reduced and the battery temperature never went above air temp, which was abnormal (except for rare days that it approached 100 degrees F). I chalked it up to the battery finding a new normal after 4 years of use - nothing out of the ordinary in terms of my driving or charging. Even now, 5+ years into my Taycan my car only has about 34K miles on it. During this time I received all the snail communications about ARB6 and ARB7 saying that my car was affected, but the dealer could not find an issue with my battery.

So, in early April 2025 I was the recipient of my 3rd red ring of death and had the car towed back to my dealer. This time they confirmed that the battery was compromised and had to replace some modules. They gave me a base Macan for a loaner and said it be a few weeks as they needed to order the modules from Germany. Fine, I thought. And then the tariffs. Because of the complicated nature of warranty repairs, the relationship between Porsche Germany and PCNA, my parts sat in a port in GA til mid-May as they tried to figure out how to deal with the new paperwork and who was paying for what part of the tariff (it sure as hell wasn't gonna be me).

Finally, the modules arrive and are installed only to discover that the battery interface unit has failed and they need to order a new one. At this point, they put me into a Macan 4 EV, which is a million times better than the four-banger in the base ICE car. Two weeks later, the battery interface arrives and is damaged beyond repair. They need to order another one, but this time it has to come from Germany. Sigh. At this point, we're in mid-June.

The part arrives undamaged, they take the battery out of the car again, install the new interface unit, and confirmed that after testing everything is working properly. I pick up my car just about 3 months after I first dropped it off.

At this point I'm thrilled to have my car back and notice a few things. First of all, the range is much, much better than I remember. In fact, it appears to be better than when my car was new. I charge to 85% at home and am regularly getting 300+ miles of range. In the last two months, I've never charged my car less but am driving it exactly the same. The battery temperature is showing readings much more in line with what I remember and Sport mode feels faster than before (could be a placebo affect, tho). I've taken a few longer trips out to western MA and am regularly seeing 3.7mi/kWh and I never saw that kind of efficiency before. I was lucky to scrape 3 mi/kWh, in range mode, on drives.

So, that's all good. However, my car was gone for three months and the parts issues and delays are BS. Not my dealer's fault at all, but I'm not happy and write a pleasant but factual email about my issues to the CEO of PCNA and a request for compensation - I didn't expect an answer. But about a week later, I got an email from a customer experience specialist at PCNA who had my case and requested some additional information. After checking with my dealer, I received a payment amount of a non-trivial amount of money for my troubles. All of my communication with PCNA was pleasant on both sides as my goal was to make the process as easy as possible.

Hopefully others who are going through this journey, especially if you've lost your car for any period of time (a quarter of a year seems excessive to me) can work with PCNA to get some recompense for your troubles. Happy travels in your Taycan!

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