EA Charging Plug Fails to Release

[BigV]

I’ve been using the EA charging system for about 6 months. Recently, I’ve had three instances where the EA plug would not release from the car’s receptacle after I had pushed the vehicle’s release button. The last time it happened the charge indicator stayed green, and I had to use the manual release lanyard.

I made a service appointment a month from now, but in the meantime has anyone else experienced this? Is it an EA glitch or a hardware issue with the car? Thanks for any insights

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[daveb3473]

Yes. Frequently in the UK. I used the lanyard once. Found its better to go into the pcm and in the battery menu is a temporary release trigger. Dealer states no issue found.

I believe its a charger issue but for some reason the car won't release.

 

[d00d]

Happened to me because somehow I first needed to unlock the car with the remote after I got out of the car.
Now I just stop the charge in the Porsche application on the iPhone, get out of the car and press the button.

 

[DoctorLife]

I’ve been using the EA charging system for about 6 months. Recently, I’ve had three instances where the EA plug would not release from the car’s receptacle after I had pushed the vehicle’s release button. The last time it happened the charge indicator stayed green, and I had to use the manual release lanyard.

I made a service appointment a month from now, but in the meantime has anyone else experienced this? Is it an EA glitch or a hardware issue with the car? Thanks for any insights

I had this when I first used IONITY chargers but then realised release needs the car to be unlocked with the key fob. Same with my home charger. It wont release unless the car is unlocked. It’s been fine since.

 

[WasserGKuehlt]

Happened to me because somehow I first needed to unlock the car with the remote after I got out of the car.
Now I just stop the charge in the Porsche application on the iPhone, get out of the car and press the button.

This is interesting; while I haven’t experienced the charging issue, the car does act sometimes as if it’s locked at the end of a trip. With power off, opening the driver’s door does not seem to unlock the car; if I open a rear door, it wakes up and runs the “remote unlock” procedure: you can hear all locks unlocking, including the charging ports, preheating starts etc.

 

[Tooney]

Tips to try before pulling lanyard. (I learned these from personal experience.)
1. Take your key fob and repeatedly press "unlock". More than once. No matter if you know the doors are unlocked.
If charge port believes car is locked, the plug release is locked and the port will not release the plug.
2. Use the PCM to stop charging:
PCM > charging > . . . > vehicle plug.
This only works if car believes charging process is still active. See pic below. If this works to stop charging, remove the plug quickly. Limited time after this step for plug release.
3. Do the 15 minute "reset". Turn off the car, exit it, lock doors, and take all key fobs out of range of the car for 15 minutes.
On sunny days it is hard to see the white light shining down on the plug that indicates the plug may be removed. You have to shade the port to see the light.

Re to your question has anyone else experienced this? See this thread, one of many.

 

[BigV]

Yes. Frequently in the UK. I used the lanyard once. Found its better to go into the pcm and in the battery menu is a temporary release trigger. Dealer states no issue found.

I believe its a charger issue but for some reason the car won't release.

Thank you for the info. The EA chargers are frequently hit or miss. Many in our area recently when through a plug replacement…which is when I started noticing the issue. Good tip to us the PCM option

 

[BigV]

Tips to try before pulling lanyard. (I learned these from personal experience.)
1. Take your key fob and repeatedly press "unlock". More than once. No matter if you know the doors are unlocked.
If charge port believes car is locked, the plug release is locked and the port will not release the plug.
2. Use the PCM to stop charging:
PCM > charging > . . . > vehicle plug.
This only works if car believes charging process is still active. See pic below. If this works to stop charging, remove the plug quickly. Limited time after this step for plug release.
3. Do the 15 minute "reset". Turn off the car, exit it, lock doors, and take all key fobs out of range of the car for 15 minutes.
On sunny days it is hard to see the white light shining down on the plug that indicates the plug may be removed. You have to shade the port to see the light.

Re to your question has anyone else experienced this? See this thread, one of many.

Great advice. I suppose the interface on our Tesla was similar in that the car definitely needed to be unlocked to remove the plug. Thanks for the thread…we are not alone!

 

[daveo4EV]

make sure passenger door is unlocked to release the plug lock

 

[RBGtaycan]

I’ve been using the EA charging system for about 6 months. Recently, I’ve had three instances where the EA plug would not release from the car’s receptacle after I had pushed the vehicle’s release button. The last time it happened the charge indicator stayed green, and I had to use the manual release lanyard.

I made a service appointment a month from now, but in the meantime has anyone else experienced this? Is it an EA glitch or a hardware issue with the car? Thanks for any insights

I am not sure what the service appointment concerns..if it is to "fix" the lanyard, that is not necessary I believe. I had that happen and I simply manually re-fed the lanyard back into the hole from whence it came..

 

[BigV]

Thanks for that, David. I just assumed that having the driver's side unlocked would be sufficient.

I am not sure what the service appointment concerns..if it is to "fix" the lanyard, that is not necessary I believe. I had that happen and I simply manually re-fed the lanyard back into the hole from whence it came..

I had made the service appointment so they could check out the receptacle hardware. I fed the lanyard back into the hole. I spoke with an owner of a MY22 who couldn’t unplug his home charger. The dealer came to his house with a flatbed, disconnected his charger from the wall and transported the whole thing to the shop. Glad it didn’t get to that point with the EA charger

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