Recall 23v-840 Replacing Cell Block Module on High Voltage Battery

[RAHRCR]

The moral of the story here folks is to recover the cost of your depreciation, hang on to your car until it needs a battery replacement. At that point, you will feel like you are winning financially. ?

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[Leftyoutwide]

Another dead 2020 Taycan Turbo. List price $187,780. 43,000 miles. Mine died without warning in an intersection 4/21/24 . Still under warranty thank goodness. Taken by flat bed tow to Porsche Irvine where I was told it will need a new high voltage battery pack. Told battery pack will be shipped by boat from somewhere and it will take 3 weeks to get here. They did give me a loaner. Porsche needs to come clean with the reason for and extent of the problem. Porsche NA will not talk to me until 30 days as this is when the CA Lemon Law will kick in. Will keep all posted as to what Porsche will offer for the car when their 30 days are up.

 

[electricsidecar]

Another dead 2020 Taycan Turbo. List price $187,780. 43,000 miles. Mine died without warning in an intersection 4/21/24 . Still under warranty thank goodness. Taken by flat bed tow to Porsche Irvine where I was told it will need a new high voltage battery pack. Told battery pack will be shipped by boat from somewhere and it will take 3 weeks to get here. They did give me a loaner. Porsche needs to come clean with the reason for and extent of the problem. Porsche NA will not talk to me until 30 days as this is when the CA Lemon Law will kick in. Will keep all posted as to what Porsche will offer for the car when their 30 days are up.

That brings us to 35 failures tracked in https://github.com/ElectricSidecar/Porsche-Taycan/issues/15

 

[PNWTaycan4S]

My entire HV battery pack was replaced with a new one under warranty four months ago, yet I received the ARA4 campaign notice when I signed into the My Porsche website today. Wondering whether the recall notice was tied to my original pack, or to the new pack, or both, I called PCNA. I worded my question very carefully, assuming the default answer would be nonsense. The rep put me on hold, and came back five minutes later with a nonsense answer. I gently pressed him on it and got more nonsense. He said that it doesn't matter that my battery pack was replaced four months ago, the recall is tied to the vehicle manufacturing date, and I need to stay in close contact with my local service center for when a remedy becomes available.

Of course I'll make sure the dealership doesn't touch my new 99.4% SoH battery without proving to me via lot/date code or serial number that it's defective. According to the NHTSA notice that @Tooney posted here, Taycans manufactured after July 17, 2023 don't have the issue, so if the pack installed four months ago has a date code newer than early July, and the dealership still says ARA4 applies to it, I'll call shenanigans. Hoping this won't result in a permanent open safety recall against my VIN.

I'm in exactly the same boat.

Battery replaced in September and yesterday, after replacing the heater under that recall, campaign ARA4 showed up. The service rep couldn't even find the information about that recall in the Porsche North America system, so I sent the NHTSA PDF to her. She couldn't find if the serial number of the battery was after the July, '23 date, so I'll have to bring it in when Porsche updates the dealers.

Extremely frustrating, as I figured I was good to go for several years until my next Porsche. Painful if they tear apart the battery that's only a few months old. I've owned multiple Porsches over 40 years, and about done with the brand.

 

[Tooney]

I'm in exactly the same boat.

Battery replaced in September and yesterday, after replacing the heater under that recall, campaign ARA4 showed up. The service rep couldn't even find the information about that recall in the Porsche North America system, so I sent the NHTSA PDF to her. She couldn't find if the serial number of the battery was after the July, '23 date, so I'll have to bring it in when Porsche updates the dealers.

Extremely frustrating, as I figured I was good to go for several years until my next Porsche. Painful if they tear apart the battery that's only a few months old. I've owned multiple Porsches over 40 years, and about done with the brand.

Sorry to hear about this situation.
Re service rep not being able to find info about campaign ARA4: do you have the right service rep and dealer service?

 

[PNWTaycan4S]

Sorry to hear about this situation.
Re service rep not being able to find info about campaign ARA4: do you have the right service rep and dealer service?

She contacted her service manager and he didn’t know anything more from PNA. In the last year the service has been exceptional at this dealer, after a lot of hiccups. I think this is a PNA to dealer communication issue.

 

[Cooler]

Few weeks ago mine rep also did not know much about ARA4 recall, as it was so new.

Based on that and material about recall, i would say that even Porsche dont know much. My inspection will happen sometime in late summer - fall (3-7 months after letter). So porsche probably have not yet figured out even how to fix it or which modules etc to inspect

 

[Tooney]

There are at least 3 separate recalls for Taycans entitled "High voltage batteries may short circuit" :

Campaign APB5 Dec 13, 2023 NHTSA 23V840000 205 units​

Campaign ARA4 Mar 20, 2024 NHTSA 24V215000 606 units​

Campaign ARA5 Mar 20, 2024 NHTSA 24V217000 749 units​

Posts with links to NHTSA documents for each of these 3 recall campaigns are in the "recalls" category of this forum.

As of today, there are no TSBs from Porsche posted at NHTSA that provide dealers with detailed instructions/procedures for handling the recalls. Either the TSBs with dealer procedures have not yet been posted at NHTSA, or they have not been issued to dealers.

There is a TSB to dealers for remedy for recall campaign ARA5 dated May 8, 2024. See forum post: https://www.taycanforum.com/forum/t...le-if-necessary-may-8-2024.19851/#post-305729

No remedy TSBs for recalls APB5 and ARA4 posted at NHTSA yet.

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