kempez
Well-Known Member
- First Name
- Matt
- Joined
- Mar 24, 2022
- Threads
- 26
- Messages
- 935
- Reaction score
- 1,059
- Location
- Hampshire, UK
- Vehicles
- Hyundai Ionic 5N, Renault R5 electric, 911 997.1 C2 Manual
- Thread starter
- #1
Hi All
Just a general thread wondering how people in the UK find the service at Porsche. Some plusses and minuses with my local (Reading), dealership and wanted views of others.
Service type: wheel/tyre change
Experience: positive, with some caveats
Waited at dealer for 4 hours (originally estimated at 3 hours). Got given lunch
Service type: safety recall (WNP8)
Experience: Some positives and negatives, average at best
Waited at dealers for 25 minutes for drop off and 15 minutes for pick up, plus almost 2 hours journey back and forth in a day. I got given a RWD Taycan as a loaner for the day (which was fine!)
In general as an overall experience: the service is OK. Not amazing but OK.
Arranging an appointment: this is OK and done through the app or website. But I have booked a pick-up before only to be told that they don't offer it (poor)
Convenience: one of the worst factors for me. MY dealer isn't a ridiculous journey away (28-35 minutes, 16 miles), but I find that Porsche don't make it very convenient for me. No pick-up/drop-off for the car, limited availability on loan cars and long booking lead-times
Waiting time at dealer: this is a major gripe I have. Minimum time to sit around (albeit drinking nice coffee), is lengthy. I've experienced 20+ minutes sitting around waiting to be booked in. And most days I am working I have very busy meeting schedules and I get calls if not. It's pretty inconvenient and frustrating, as if they don't realise you need to actually get back to doing some work
People: the staff are always pleasant, personable and polite and I've never had an issue at all with any staff. They provide excellent service in terms of trying to make things comfortable for you personally
Facilities: If you've been to Porsche Centre Reading you know it's a lovely newly refurbished building and facilities are excellent. Tea and coffee good and the lunch provided is nice.
Service from a car point of view: 3 times I've mentioned some slight wind noise coming into the cabin and at no time has someone either mentioned it at hand over without prompting, or arranged for another visit to bottom out the issue. I've been asked twice to arrange another visit if it persists, but considering they have the car (and have definitely taken it out!), I'd expect for them to at least say they heard/didn't hear it.
Overall I find the service to be OK-ish. It's very slow and is not built around the customer. I've had much better service at Mercedes, Audi and VW. Not BMW I'll add ? Even Volco, who have a terrible central customer service call centre, have better options to save people time when servicing the cars
My biggest gripe is how long Porsche expect you to take a significant period of time out of your workday to perform simple maintenance or service work on their cars.
What are other's experiences?
Just a general thread wondering how people in the UK find the service at Porsche. Some plusses and minuses with my local (Reading), dealership and wanted views of others.
Service type: wheel/tyre change
Experience: positive, with some caveats
Waited at dealer for 4 hours (originally estimated at 3 hours). Got given lunch
Service type: safety recall (WNP8)
Experience: Some positives and negatives, average at best
Waited at dealers for 25 minutes for drop off and 15 minutes for pick up, plus almost 2 hours journey back and forth in a day. I got given a RWD Taycan as a loaner for the day (which was fine!)
In general as an overall experience: the service is OK. Not amazing but OK.
Arranging an appointment: this is OK and done through the app or website. But I have booked a pick-up before only to be told that they don't offer it (poor)
Convenience: one of the worst factors for me. MY dealer isn't a ridiculous journey away (28-35 minutes, 16 miles), but I find that Porsche don't make it very convenient for me. No pick-up/drop-off for the car, limited availability on loan cars and long booking lead-times
Waiting time at dealer: this is a major gripe I have. Minimum time to sit around (albeit drinking nice coffee), is lengthy. I've experienced 20+ minutes sitting around waiting to be booked in. And most days I am working I have very busy meeting schedules and I get calls if not. It's pretty inconvenient and frustrating, as if they don't realise you need to actually get back to doing some work
People: the staff are always pleasant, personable and polite and I've never had an issue at all with any staff. They provide excellent service in terms of trying to make things comfortable for you personally
Facilities: If you've been to Porsche Centre Reading you know it's a lovely newly refurbished building and facilities are excellent. Tea and coffee good and the lunch provided is nice.
Service from a car point of view: 3 times I've mentioned some slight wind noise coming into the cabin and at no time has someone either mentioned it at hand over without prompting, or arranged for another visit to bottom out the issue. I've been asked twice to arrange another visit if it persists, but considering they have the car (and have definitely taken it out!), I'd expect for them to at least say they heard/didn't hear it.
Overall I find the service to be OK-ish. It's very slow and is not built around the customer. I've had much better service at Mercedes, Audi and VW. Not BMW I'll add ? Even Volco, who have a terrible central customer service call centre, have better options to save people time when servicing the cars
My biggest gripe is how long Porsche expect you to take a significant period of time out of your workday to perform simple maintenance or service work on their cars.
What are other's experiences?
Sponsored
Last edited:
