Taycan Heating Failed: Pandemic Problem

[Shotokan5]

My 2021 Taycan Turbo S heating has stopped working today.
I contacted my dealer Dick Lovetts, who know me well, they said “oh no not yours too” they told me they have had 20 or so with the same fault since December 2022. They advised me to call Porsche Assistance as the whole recovery and courtesy car program then kicks in.

When I then contacted Porsche Assistance, they informed me this was an and I quote “A pandemic issue currently with Taycans and Car’s were failing on mass acrosss the UK” So much so they advised they are not able to recover the car back to any dealership to be looked at for over 2 weeks as the dealerships can no longer store them whilst awaiting parts.

I was advised that I can not / should not drive the car as not only is it flipping cold in January but importantly the windows will fog up making it unsafe to drive.

My car is currently on my drive in the que awaiting collection as they stack up cars with this fault …

Luckily Porsche Assistance have given me via Enterprise Rent a Car a lovely petrol base model BMW 320 3 series as a replacement for what I understand will be potentially the next 8 weeks (that is providing the rush does not cause a parts back order from the factory) for my £163,000 EV #unimpressed

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[Matt W]

Good luck getting yours back and fixed quickly. I’m keeping a close eye on these heating issues as I'm trying to work out if the replacement part that Porsche will fit is exactly the same as the faulty one? Or, have they engineered a new part that should prevent this from happening again. I’d like to think they have fixed the issue and once they have sorted the backlog will instigate a recall... and any cars currently in build or fresh out of the factory will already have the upgraded part. Is this wishful thinking?

 

[Fish Fingers]

There are plenty of threads on here about this issue OP. ?

Wait times seem very dealer dependant. Mine was completed in 6 days last week.

I also believe its a new part.

 

[andix]

The Webasto heater V10 is faulty. I hope to receive the v11 this week now.
Some parts where delivered with errors due to the pandemic and they still have backlog to fix this.

 

[McgR]

I have seem some identical threads on this

There are plenty of threads on here about this issue OP. ?

Wait times seem very dealer dependant. Mine was completed in 6 days last week.

I also believe its a new part.

Did they give you the part number ?

 

[Fish Fingers]

I have seem some identical threads on this

Did they give you the part number ?

Part number is not on the invoice - but I did ask and the service adviser said it was a new part.

He also said they took 7 Taycans in at my dealers just last Monday alone.

 

[McgR]

Part number is not on the invoice - but I did ask and the service adviser said it was a new part.

He also said they took 7 Taycans in at my dealers just last Monday alone.

Judging all reports over here and on Facebook it looks like a major problem. I had mine replaced first week of December and it survived the first trip to the Alps. Wasn’t really cold. In December when it failed it was colder in Belgium. I hope I have the new part.

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