I still find it incredulous.Porsche have confirmed it’s not warrantable in their opinion so I’m onto the next stage. I did notice the scuff looks worse in bright sunlight but it’s still very minor in my opinion but wanted to add a fresh picture to make sure I’m not going mad.
the Leicester centre ere now saying they did get a real error code so I’ve asked for that in writing and that Roma ung the steering g rack will resolve the issue. That is a change from immutable error they told me before.
does anyone have experience with the ombudsman? Or shall I just go with small claims court?
again all opinions welcomed and thanks again.
Call them, copy the mothership and note that before you go to small claims, you'd like to give them one last opportunity to deal with it properly. Ask them to explain in detail how such a minor scuff to a wheel can cause damage to a steering rack and how that stacks up against the cost of the car from a company that prides itself on its engineering and away you go.
What is the error code and which ECU is throwing it?
That's yet another terrible, terrible response. I used to work in a senior management customer service role for a company, reporting to C-level, and cannot believe a global brand as massive as Porsche can get this so very wrong, so many times at so many levels. Truly shocking processes and service.
