RANT: Why won't Porsche fulfill recalls???

[Tooney]

I am pissed off.

I got the recall notice for the brake issue a while back. Made an appointment several weeks out, which was today. Got there only to find they don't have parts AND don't know when they will. I ended up leaving with a new "maybe" appointment for sometime in November.

This is not the first time this has happened. I gave up trying to get the charger cable recall done because nobody ever had the parts.

How is it even legal for them to have issues important enough to merit a recall, then fail to do the repair? What even IS a recall if it doesn't include repair?

If anyone knows a Porsche dealer in the bay area that can actually do the brake job please let me know.

Report the delay to the NHTSA. More Porsche management will learn of your concern from NHTSA report than from anything posted here.

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[j.w.s]

I am pissed off.

I got the recall notice for the brake issue a while back. Made an appointment several weeks out, which was today. Got there only to find they don't have parts AND don't know when they will. I ended up leaving with a new "maybe" appointment for sometime in November.

This is not the first time this has happened. I gave up trying to get the charger cable recall done because nobody ever had the parts.

How is it even legal for them to have issues important enough to merit a recall, then fail to do the repair? What even IS a recall if it doesn't include repair?

If anyone knows a Porsche dealer in the bay area that can actually do the brake job please let me know.

Oh, and speaking of annoying/funny: After receiving the Porsche recall in the mail, I got an email from my dealer imploring me to make a recall appointment. I called, and the Service department had no idea that the dealership had sent out such an email, and said they'd call me when they had parts. Porsche Marin.

I was told that the US dealers - all of them - are still waiting for the parts to arrive in quantity. I imagine, with no information, that some supplier somewhere in the world is busy making ten twenty one thousand sets of new brake lines right now.

Personally, I am hoping for November, when the brake fluid change they do as part of the recall would line up perfectly with my two-year service, which requries a brake fluid flush. And while my brake feel has always been quite good, I too secretly hope that the reprogramming that happens makes it even better. That would be a nice bonus.

 

[laua]

I had the same problem with the battery recall. They turned me away on the first visit and made me reschedule for another day. Ridiculous. I haven’t tried to make an appointment yet for the brake service but fully expecting yet another horrendous experience. My local Porsche dealer is trash (I have a thread here about my original buying experience) but they’re so close and I just don’t have time to go somewhere else. Love the car but absolutely hate the service.

 

[GreenHornet]

The problem is that if they take the car into the shop without the parts they can't release it before they have done the recall. Then they have to provide a loaner.

But as previously stated here this is not a critical problem. There has been no reported issues cause by this problem. This is a precautionary recall. And even if the breaks in front fail the, rear are on a seperate loop and you would still have breaks. I don't see the reason to get all worked up about it.

 

[Scandinavian]

The problem is that if they take the car into the shop without the parts they can't release it before they have done the recall. Then they have to provide a loaner.

But as previously stated here this is not a critical problem. There has been no reported issues cause by this problem. This is a precautionary recall. And even if the breaks in front fail the, rear are on a seperate loop and you would still have breaks. I don't see the reason to get all worked up about it.

’Have you ever tried to stop a 2.3 ton car with one brake circuit failing at Autobahn speed?

 

[gtm]

The problem is that if they take the car into the shop without the parts they can't release it before they have done the recall. Then they have to provide a loaner.

But as previously stated here this is not a critical problem. There has been no reported issues cause by this problem. This is a precautionary recall. And even if the breaks in front fail the, rear are on a seperate loop and you would still have breaks. I don't see the reason to get all worked up about it.

I'm not looking to start an argument but this isn't a "critical problem" until it is. To quote Porsche from the U. S. recall notice:

"Loss of brake fluid can lead to increased stopping distance, which can increase the risk of a crash."
"This is an important Safety Recall."

Sounds like Porsche considers it "critical". The fact that they are making the repair difficult and so drawn out is the opposite of customer service. I took my car in yesterday for multiple recalls and service updates. Booked in a month ago and was told the hoses were available for my car. Drop the car off and I'm now told the dealership can't even order the hoses until they have the car physically there. Oh, and now they can't even confirm that the hoses are actually available until they put in the order. That is not handling an "important safety recall" very well.

And there is at least one incident detailed on this forum where the hoses failed. https://www.taycanforum.com/forum/threads/complete-brake-failure.19839/.

 

[GreenHornet]

’Have you ever tried to stop a 2.3 ton car with one brake circuit failing at Autobahn speed?

Have you seen any cases of these breaklines fail? No. So this is a discussion about eventualities.

And this seems also most like a US issue with bad parts availability. And I do agree that they should fix this ASAP. But with 150000 cars it's going to take time.

 

[Scandinavian]

Have you seen any cases of these breaklines fail? No. So this is a discussion about eventualities.

And this seems also most like a US issue with bad parts availability. And I do agree that they should fix this ASAP. But with 150000 cars it's going to take time.

As stated here there have been a few failures reported on this forum. It Is not just an US issue, its the same in Germany now. The recall is worldwide.

 

[Mambomama]

So sad - and we all purchased what we thought was "higher end" not to mention absolute gorgeous styles - but in the end, all automotive companies have issues fulfilling part obligations because they are relying on 3rd party production. I am in Canada and still waiting for my recalls to be corrected too.

 

[Scotty]

I am pissed off.

I got the recall notice for the brake issue a while back. Made an appointment several weeks out, which was today. Got there only to find they don't have parts AND don't know when they will. I ended up leaving with a new "maybe" appointment for sometime in November.

This is not the first time this has happened. I gave up trying to get the charger cable recall done because nobody ever had the parts.

How is it even legal for them to have issues important enough to merit a recall, then fail to do the repair? What even IS a recall if it doesn't include repair?

If anyone knows a Porsche dealer in the bay area that can actually do the brake job please let me know.

I took my car in on 9/4/24 for 5 recall notices. Dealer informed me today Porsche placed a hold on the battery cell recall due to over demand . Only fixing "critical" battery issues. Dealer only allowed to send in 3 batteries per month! Also told me they don;t have all the parts for brake hose replacement, So after 20 days all they were able to do is software update and replace defective trim above the passenger door. Porsche sends out multiple letters regarding recalls then is unable to do the repairs needed. Basically dealer said I have to wait for my battery to fail before Porsche will consider it critical .

 

[DerekS]

I took my car in on 9/4/24 for 5 recall notices. Dealer informed me today Porsche placed a hold on the battery cell recall due to over demand . Only fixing "critical" battery issues. Dealer only allowed to send in 3 batteries per month! Also told me they don;t have all the parts for brake hose replacement, So after 20 days all they were able to do is software update and replace defective trim above the passenger door. Porsche sends out multiple letters regarding recalls then is unable to do the repairs needed. Basically dealer said I have to wait for my battery to fail before Porsche will consider it critical .

I wondered why we never heard about the battery recall. Now it makes sense.

 

[Uknown]

I wondered why we never heard about the battery recall. Now it makes sense.

I never even got a notice on the battery, nhsta site stopped working for a couple months then added power cable and then removed it. It is not transparent.

the dealer is transparent but has nothing to share or help me with best I can tell.

I try not to think about the battery recall, then notice was for non sequential VINs which I think can be normal, but the criteria was cryptic. I just hope if it fails it fails without a thermal event or in general hurting something/someone. I am really only skeptical because of how poor all the communication is.

 

[lcarron]

I am pissed off.

I got the recall notice for the brake issue a while back. Made an appointment several weeks out, which was today. Got there only to find they don't have parts AND don't know when they will. I ended up leaving with a new "maybe" appointment for sometime in November.

This is not the first time this has happened. I gave up trying to get the charger cable recall done because nobody ever had the parts.

How is it even legal for them to have issues important enough to merit a recall, then fail to do the repair? What even IS a recall if it doesn't include repair?

If anyone knows a Porsche dealer in the bay area that can actually do the brake job please let me know.

hello derek

I had an appointment for yesterday too. They said when I took the appointment that they have the cable and brake hoses. Great I said.
When I dropped the car they said they have some delay In the shop as two Taycan specialist are out. I’m still trying to figure out if they have the hoses or not.
This is always the same issue. Anyway I’m not sure why you need a Taycan specialist to replace hoses and do a bleeding. May be because of the software recall wpk0 on the brake system.

 

[GreenHornet]

As stated here there have been a few failures reported on this forum. It Is not just an US issue, its the same in Germany now. The recall is worldwide.

I know the recall is world wide. I have had this done on both my Taycans in Norway. No problems with access to parts here it seems. I am saying that access to parts seems to mostly be a US issue.

 

[007]

I know the recall is world wide. I have had this done on both my Taycans in Norway. No problems with access to parts here it seems. I am saying that access to parts seems to mostly be a US issue.

No one has called, written or texted me about any recalls… I guess I’m forgotten… will let you all know how these original brake lines hold up (if I’m that lucky to walk away) ?

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