I think it's all case by case basis. Dealer takes log data, they send it to Germany, they approve parts replacement, then send parts. Then if it doesn't fix the problem, they repeat the process.
Maybe the shop in Redwood City is good. They do have a 350kW charger on site at least.
sorry to hear about all your problems. No car has ever beat me up personally as much as both my taycans. Throwing in the towel myself.
Pretty scary stuff to hear as a new owner. I hope everything is resolved (I'd also say promptly, but that's off the table). I'm also in the S Bay Area, and it's disappointing to hear that there are no really good service options for us.
Well if it helps any, I’ve had 2 Taycans and put 50k miles between them. Aside from recalls, I haven’t had anything major until now.
As I new almost owner, I'm currious about your experience with both Los Gatos and Stevens Creek. I guess not so good now. Is Redwood City the only option?
I can’t recommend either shop for Taycan repairs. Los Gatos doesn’t have a high speed charger on site. Stevens Creek does, but not full speed.
TBH I am second-guessing myself at this point.
Often the shops have their hands tied as far as what they can or cannot do. My heat died on my Taycan a little more than a month ago. I scanned the car, got 3 errors, HV heater and 2 valve servos. There was no loners for a couple of weeks, so I kept the car as I could drive it without heat, with a manual defogging if needed via a microfiber cloth on a stick. Once they got it in, they ran diags, ordered a new HV heater, replaced it. Still no heat, turns out the two valve servo motors need replacing too, so another round of ordering. I could be annoyed, as this made the repair process longer, but I talked with the tech and the thing is, they have to follow the process for warranty repairs. In this case the process was to clear all errors, which resulted in only HV heater error coming back, so they replaced the heater. Only once the heater was back in action, did the car try to operate the bypass value and another HVAC valve, which returned errors again. So I could be annoyed, that I knew from day one what the issue was, but to be perfectly honest I only had a strong suspicion which turned out to be correct. The shop has to follow Porsche process if they want to get paid. And if it was on my own dime (not Porsche paid warranty), would I authorize purchase of all parts up front not knowing whether they will in fact be needed later? I'm not sure (I don't know the cost, which would have been a major decision factor). Oh, I also made a mistake by tying the heat repair with ASA2 recall, because Porsche ETA for the part was only 1 week out, but still not there 2 weeks later, so this ended up in an unnecessary delay (they wanted to wait for all parts before working on the car). I've since decoupled the two services, will come back whenever the recalled seat cushion makes it.
