22KW OBC downgrade compensation

[bn8959]

I’ve asked them to buy the car back at the price I paid for it. However, it’s the 22kW blowing up that was the straw that broke the camels back - the (in excess of) 20 service visits in 2.5 years of ownership is the core reason for the ask! I very much want a Taycan - but one that I don’t have to spend literally 3 days a month of my life every month driving back to the OPC to get a problem sorted! The times in between driving a loan base ICE Macan - or as happened this time, a rental Ford small SUV!
I’ve been placated with a Taycan loan while I wait to hear back on my proposal!

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[cyber1967]

My car broke yesterday , for the second time , previous October 2024, I’m waiting towing.

 

[cyber1967]

To date, no news from support, no replacement car from the dealership, they offered a 7-day rental car (a T Rock). Second breakdown in 18 months, I don't want to accept a downgrade to the 11kW module, I'm requesting termination of the contract, either with a buyback or with a trade-in for another car. If I don't get a response, I'll contact a lawyer. I live in Italy.

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