Avoid Porsche Los Gatos. I like Redwood CIty.
I got a flat in my driver side, rear this evening when traveling on 680S in Fremont. I have Porsche Wheel and Tire Protection so I'm not sure how this all would go without it (or with it)... I called 1 800 Porsche and the automated system asked to send me a link to fill out a request, which I did.
Pretty impressed so far with Los Gatos. Their system texted me first thing this morning with a work order to sign, all covered by the protection package. Service person has been responsive through text as well.I got a flat in my driver side, rear this evening when traveling on 680S in Fremont. I have Porsche Wheel and Tire Protection so I'm not sure how this all would go without it (or with it)... I called 1 800 Porsche and the automated system asked to send me a link to fill out a request, which I did.
Interestingly it gave me four options of where to tow: Porsche Fremont, Redwood City, Santa Clara and Los Gatos. I chose Los Gatos because it's by far the closest to my home and how hard can it be to change a tire? So wish me luck on that.
The process arranged a flatbed to come pick up the car and estimated 30-75 minutes, which took about 90 minutes to arrive. The process was pretty good about updating me with texts. About 60 minutes in I get a call from the driver saying he's 30 minutes out.
Tow truck driver drives the car up the lowered bed and locks it in. Pretty good system that looks like it didn't scratch the rims, but I'm not sure as it was dark when I was dropped off. On the positive side I got to ride in the Tow Truck giving me commuter lane access for my ride home
Los Gatos Porsche was closed by the time I got there but I found their drop box and left my key. The system told me I'd receive a 60.00 voucher for Lyft and that Lyft would contact me. Lyft did not but when I opened the app and reserved a ride, it was free.
All in all not terrible, but not near the experience I had in my first flat with Tesla 10 years ago. In that case a tow truck came and swapped out my wheel, getting back on the road in about 15 minutes total. He took the flat wheel to the closest Tesla dealer who called me in the morning and told me it wasn't repairable. I picked up the wheel, took it to America's Tire and had it fixed and mounted on the spot and returned the loaner wheel.
good writeup on the experience. Honestly, while this experience sounds easy, I'd prefer to figure it out myself. I recently picked up a nail in my newly installed winter tire, this is what I did after the TPMS alerted me:I got a flat in my driver side, rear this evening when traveling on 680S in Fremont. I have Porsche Wheel and Tire Protection so I'm not sure how this all would go without it (or with it)... I called 1 800 Porsche and the automated system asked to send me a link to fill out a request, which I did.
Interestingly it gave me four options of where to tow: Porsche Fremont, Redwood City, Santa Clara and Los Gatos. I chose Los Gatos because it's by far the closest to my home and how hard can it be to change a tire? So wish me luck on that.
The process arranged a flatbed to come pick up the car and estimated 30-75 minutes, which took about 90 minutes to arrive. The process was pretty good about updating me with texts. About 60 minutes in I get a call from the driver saying he's 30 minutes out.
Tow truck driver drives the car up the lowered bed and locks it in. Pretty good system that looks like it didn't scratch the rims, but I'm not sure as it was dark when I was dropped off. On the positive side I got to ride in the Tow Truck giving me commuter lane access for my ride home
Los Gatos Porsche was closed by the time I got there but I found their drop box and left my key. The system told me I'd receive a 60.00 voucher for Lyft and that Lyft would contact me. Lyft did not but when I opened the app and reserved a ride, it was free.
All in all not terrible, but not near the experience I had in my first flat with Tesla 10 years ago. In that case a tow truck came and swapped out my wheel, getting back on the road in about 15 minutes total. He took the flat wheel to the closest Tesla dealer who called me in the morning and told me it wasn't repairable. I picked up the wheel, took it to America's Tire and had it fixed and mounted on the spot and returned the loaner wheel.
Turns out it was a screw too close to the sidewall so the tire would be replaced regardless. I've always done what you mention specifically with America's tire, so this process was a bit new. The tire wouldn't hold air long enough so tow was the only option.
