Does anyone have mobile app issue?

[Dee]

Whenever there's a problem with the app, I'll send a bug report.
No matter how small the issue is, it's time they fix it once and for all.
It's ridiculous we still have issues after more than two years of development.
You can shake the MyPorsche app and a bug report appears, easy.
Do it.
They have to know we are fed up with this.
It's a €#@+&€200K+ car for crying out loud!
I always put my frustrations in, it just feels good they know I'm fed up.
Let's shake it once again!

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[abrookesuk]

Sent mine and also contacts smartmbility email address

 

[RPSRPS]

Spent two hours on phone waiting for help. My phone was damaged and I loaded the app on my wife’s phone so couldn’t be sure if it was their issue or issue on adding to wife’s phone. They couldn’t be bothered to put a notification up that it is an issue on their end, they have two people (for all N. America working), they claim a week to straighten out issue. You would think that between all the tech issues, the cost of the vehicles, the lack of investment to support the customer (2 people when they know there is an issue), someone there would have the brains and courteously to have a notification up so at least their customers wouldn’t sit on endless hold waiting looking for a resolution to something there was no resolution for.

 

[abrookesuk]

Not what I expect from Porsche - we should take to twitter and cause a storm

 

[02bluesuperroo]

Par for the course for Porsche. Making engines good. Making software bad.

Can’t pre-cool my car. ?

 

[B61]

Not what I expect from Porsche - we should take to twitter and cause a storm

twitter won;t fix the problem.
it looks that they are having serious QA issues in their software team.

 

[davids]

Will not connect yet the car can be accessed by using my.porsche.com

Flaky app of internal issue at Porsche

same here

 

[davids]

Reported bug in the app - see reply below

 

[abrookesuk]

twitter won;t fix the problem.
it looks that they are having serious QA issues in their software team.

May raise the profile of the issue and make them realise then need to do something

 

[davids]

May raise the profile of the issue and make them realise then need to do something

would you please post most relevant twitter acc

 

[abrookesuk]

So I used @Porsche and as I am in the in the UK @porscheGB

 

[4MBN]

Called my OPC this morning when I noticed. They were aware and advised it is a known issue which occurred yesterday and won’t be fixed until Monday.

 

[abrookesuk]

So their team don’t work weekends then - perhaps we should get a discount for the connected services

Perhaps I could do the CTRL-ALT-DEL for them?

 

[HockeyDad]

Great car with the worst software and tech.

 

[tfurbay]

This is why Herbert Diess just got fired. Software.

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