Does anyone have mobile app issue?

[Artman]

Maybe I missed it in the thread and I'm not a software engineer. Could it be possible that the timing of this app outage relates to the rollout of new updates to the PCM? Server overload anyone?

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[Dee]

Maybe I missed it in the thread and I'm not a software engineer. Could it be possible that the timing of this app outage relates to the rollout of new updates to the PCM? Server overload anyone?

As far as I've understood there was an unexpected outage of their remote server.
Their internet server still worked.
Their crisis team was on it and fixed it as of now.
Here it already is working again.

 

[4EVer]

As far as I've understood there was an unexpected outage on their remote server.
Their internet server still worked.
Their crisis team was on it and fixed it as of now.
Here it already is working again.

Thank you for this useful information Dee!

i confirm my app is also now connected

 

[B61]

As far as I've understood there was an unexpected outage on their remote server.
Their internet server still worked.
Their crisis team was on it and fixed it as of now.
Here it already is working again.

I even think that all servers haven;t been down.
It looks that they are on several locations since old app works all the time.
(and yes, i was able to climate parked car as well).
about two hours, I checked new app, and it started to work too….

 

[TxnBluDvl]

All functions? You can lock/unlock the car and turn on the AC from the website?

Yes, I can lock/unlock, pre-cool, change timers and also check status of the vehicle. I’m located in the US, if that matters.

I just checked and the My Porsche app is working again.

 

[outie]

Yes, I can lock/unlock, pre-cool, change timers and also check status of the vehicle. I’m located in the US, if that matters.

I just checked and the My Porsche app is working again.

That’s weird I am in the US too but there’s no place for me to control the vehicle on the website. Not sure if being a 2022 makes the difference.

 

[Fish Fingers]

Back up for me too.
Looks like my advice to their IT department to try switching the main computer off and then back on again has worked.... ?

 

[abrookesuk]

You should be an IT consultant ….

 

[Fish Fingers]

You should be an IT consultant ….

I might apply for head of IT at Porsche Apps division.......

I have got my own screwdriver, hammer and Gaffer Tape already, so I should be shortlisted at the very least.

I should also add that I passed my 50 yards Backstroke at Junior school on my 4th attempt and got a Knot tieing badge at Cubs.

Very little IT experience, but I don't see that being much of an issue ?

 

[abrookesuk]

I hear there’s a vacancy

 

[GNB]

Will not connect yet the car can be accessed by using my.porsche.com

Flaky app of internal issue at Porsche

After driving Teslas for 10 years I can tell you that the Taycan software is a total mess. It is very user unfriendly with too many choices and no priority given to more frequently used selections. There is a total lack of any visible efforts to improve this. Perhaps the management changes noted in the link attached will help this.

https://www.evernote.com/shard/s8/s...a6c11a8684fc/f1815b474da398966ce5bc2867315bda

 

[rx7arai]

Okay, It is working now.

 

[Dee]

As far as I've understood there was an unexpected outage of their remote server.
Their internet server still worked.
Their crisis team was on it and fixed it as of now.
Here it already is working again.

Aaaaaand it's gone.
Web portal as well.
Right...

 

[B61]

Aaaaaand it's gone.
Web portal as well.
Right...

Yep, it’s off again

Just two minutes ago, I tried again and it’s back… so, (unstable) business as usual…

 

[Scandinavian]

Funny how it moves around. Here it still works

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