RoseyPSU
Well-Known Member
- First Name
- Matt
- Joined
- Apr 29, 2021
- Threads
- 9
- Messages
- 206
- Reaction score
- 484
- Location
- Pennsylvania
- Vehicles
- Taycan Turbo, Aston Martin Vantage, 992.1 Targa 4 GTS
I wanted to add to this post with a few other things to consider. I had hit a Philly pothole (more like a sinkhole) on Friday that tore about a 1" gash in the sidewall, so completely unrepairable or able to use the goo kit or a patch kit.
I was only about half mile from a gas station when the blowout happened, so I limped to the station to avoid being stuck on the side of the road. I contacted Porsche Roadside through the app to get a flatbed. I got a message that "I would get a text when connected with a tow operator." I knew from reading other threads on this site that Porsche Roadside can sometimes take hours. I decided to call a local tow company who told me they could get to me in 20 minutes and would charge me $350 to get to the closest Porsche dealership. Because I don't live in Philly and I now needed to catch an Amtrak train to get home home, time was of the essence.
In the interim, I called Porsche Roadside and was told that they were still trying to connect me with a tow company. About five minutes later, I got a text from Porsche that the tow company would be able to meet me in 120 - 150 minutes! So my options were wait 2-3 hours at a gas station for Porsche's provider or pay the $350. I chose the latter option and 20 minutes later my car was on a flatbed and I was on a train shortly after that.
I also called Porsche Roadside back and explained that 2+ hours was unacceptable, as I was in a city where I don't live and needed to be home that evening. The operator was very nice and explained that they would reimburse the cost of the private tow. I need to provide the tow receipts and repair order and I will (hopefully) get reimbursed.
Just wanted to put this info out there so that if any of you happen to be stranded waiting on Porsche Roadside, you can call your own tow provider and get reimbursed if the Porsche wait time is unacceptable. Make sure you get receipts from the tow company and I save the Porsche texts showing the ridiculous wait time as well.
I got lucky as I didn't damage the wheel at all and the dealer had a set of tires. The Taycan should be ready today and I'll just have to figure out how to get in to Philly to pick it up. In the meantime, I'm finding that the launch control on our 2015 Toyota Sienna isn't nearly as thrilling....
I was only about half mile from a gas station when the blowout happened, so I limped to the station to avoid being stuck on the side of the road. I contacted Porsche Roadside through the app to get a flatbed. I got a message that "I would get a text when connected with a tow operator." I knew from reading other threads on this site that Porsche Roadside can sometimes take hours. I decided to call a local tow company who told me they could get to me in 20 minutes and would charge me $350 to get to the closest Porsche dealership. Because I don't live in Philly and I now needed to catch an Amtrak train to get home home, time was of the essence.
In the interim, I called Porsche Roadside and was told that they were still trying to connect me with a tow company. About five minutes later, I got a text from Porsche that the tow company would be able to meet me in 120 - 150 minutes! So my options were wait 2-3 hours at a gas station for Porsche's provider or pay the $350. I chose the latter option and 20 minutes later my car was on a flatbed and I was on a train shortly after that.
I also called Porsche Roadside back and explained that 2+ hours was unacceptable, as I was in a city where I don't live and needed to be home that evening. The operator was very nice and explained that they would reimburse the cost of the private tow. I need to provide the tow receipts and repair order and I will (hopefully) get reimbursed.
Just wanted to put this info out there so that if any of you happen to be stranded waiting on Porsche Roadside, you can call your own tow provider and get reimbursed if the Porsche wait time is unacceptable. Make sure you get receipts from the tow company and I save the Porsche texts showing the ridiculous wait time as well.
I got lucky as I didn't damage the wheel at all and the dealer had a set of tires. The Taycan should be ready today and I'll just have to figure out how to get in to Philly to pick it up. In the meantime, I'm finding that the launch control on our 2015 Toyota Sienna isn't nearly as thrilling....
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