New charger cable plug points away from wall

[daveo4EV]

Why would they change the direction of the plug? They’re trying to tell me this is not a mistake?

based on inspecting my 2021 PMCC they didn't change it - it's always required you to twist it to plug it into the wall.

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[daveo4EV]

Even if it is fine why didn’t they just put in in the correct direction.

feels like putting a too short hose on a brake k


that plug is facing the wall isn’t it ? Even plugged in upside down.

I've confirmed in my case the PMCC cables I received always required a "twist" to get the NEMA 14-50P head to plug into the wall - this is nothing new - the "natural lay" of the cable is for the plug-head to face away from the wall.

twisting it is easy and seems to not place any un-do stress on the cable.

 

[daveo4EV]

BTW - I'm not passing judgement as to if this orientation and the need to twist it is good or bad - but based on my inspection of my original unit there is nothing new about this orientation and need to twist it to plug it in - it matches the original cable 100% in this particular regard - at least in the case of my PMCC unit from 2021.

This is not a design defect, and not a detail overlooked by Porsche in the new cable design - it exactly matches the original cable in this regard.

if you do not like this characteristic then that maybe an additional reason to consider purchasing an alternative EVSE from another vendor - but that's your call.

 

[MeWow]

So I plug it in facing the wall so as not to have to twist the cord and this is the error message I get. It is 80 degrees outside.
What charger do you have?

Porsche EVSE - manufacturing screw up??????
This day - four years ago:

https://www.taycanforum.com/forum/threads/nema-14-50-supply-cable-heat-data.1940/
It's not a Porsche manufacturing screw up. Peeps in North America just don't know to plug things in right.

That plug faces the wall. My prongs face outward. Pretty sure I know how to insert a plug in a receptacle.

 

[MeWow]

Sorry, Dave. Maybe your hybrid charger was different. The factory original one that came with the 2033 Taycan had the plug pointing towards the wall. The new replacement one has the plug pointing away from the wall.

 

[Tooney]

@MeWow My comment about people in NA not knowing how to plug things in right was based on history of PMC+/PMCC problems for NA users. Porsche's initial response to that was to tell NA users to operate the chargers at 50% capacity. In other words, Porsche seemed to blame users for the overheating problem. Not directed at you, sorry.

 

[daveo4EV]

So I plug it in facing the wall so as not to have to twist the cord and this is the error message I get. It is 80 degrees outside.
What charger do you have?

That plug faces the wall. My prongs face outward. Pretty sure I know how to insert a plug in a receptacle.

the thermal sensor in the cable is "broken" or malfunctioning - note the error "temperature too low" - another poster reported the same error - no follow up on resolution - but my guess is you need a new cable or the PMCC needs some sort of reset

in any case this is business as usual for the PMCC - worst EVSE in North America.

 

[daveo4EV]

@MeWow My comment about people in NA not knowing how to plug things in right was based on history of PMC+/PMCC problems for NA users. Porsche's initial response to that was to tell NA users to operate the chargers at 50% capacity. In other words, Porsche seemed to blame users for the overheating problem. Not directed at you, sorry.

So I plug it in facing the wall so as not to have to twist the cord and this is the error message I get. It is 80 degrees outside.
What charger do you have?

That plug faces the wall. My prongs face outward. Pretty sure I know how to insert a plug in a receptacle.

https://www.taycanforum.com/forum/t...device-temperature-too-low.20471/#post-313327

another forum user has the same issue - no word on any follow up or resolution - we know the new cable has a temperature sensor and Porsche has updated the firmware (presumably to deal with temperature sensing but there are no release notes) - so this is either a fault in Porsche's new software or a fault in the cable itself - it will have to diagnosed by Porsche - or you can try resetting the PMCC.

in any case the PMCC is not behaving well.

 

[ShiftyWolf]

the thermal sensor in the cable is "broken" or malfunctioning - note the error "temperature too low"

Probably happened when OP twisted the cable so he could plug it in ?

Seriously, though, if the receptacle is still damaged as shown in the first photo, perhaps that is causing the error?

 

[Gino]

Anyone have a new charger cable from Porsche? The plug on mine points away from the wall, and they’re trying to tell me that it

is OK to twist a 220 V cord to make it fit. And they replaced it because they were worried about causing fires?

I think Porsche needs to correct this. The insulation in the cable around the conductors will eventually degrade and crack for sure within 5-6 years in a hot garage. Once the outer insulation begins to crack then the insulation around the conductors will become exposed to air and will begin to degrade as well.
The fact the manufacturer incorrectly assembled this cable (which I recently received as well) they should really replace it. When I do install mine at some point I will position the outlet at 90 degrees from the wall so I only have to twist the cable 90 degrees (still not good) instead of 180 degrees which is too much stress. I may also see if the assembly can be taken apart and reassembled in the correct orientation but this would void the warranty which will expire anyway before it fails.
Not a good look for Porsche which prides itself on German engineering. Doesn’t inspire confidence on something as simple as this.
Whomever accepted these parts from China should be fired and these parts replaced.

 

[MeWow]

I’m in agreement with you. There is no way that this engineering for the plug to point away from the device rather than towards the wall is what Porsche intends. I feel like it is a cheap knock off version. Didn’t say Porsche anywhere on the new extension.

 

[Mark G]

Oh my good god what a **** up, this sort of thing really gets my goat - things that cost nothing to get right in the first place but which cost a whole lot of money to to fix. Unbelievable. I feel your pain. On the bright side here in the UK its ok.

 

[JustWatching]

I had ARB0 Brake hose fix done yesterday.

I asked if they had the new cable. They said they did but that the software update was not available so they couldn't do it. I have read others say the same. Do we have consensus on whether firmware/software is available? I have the basic EVSE (which I don't use so I don't really care that much).

Just bringing it up because that may be the reason you are getting errors.

 

[daveo4EV]

I had ARB0 Brake hose fix done yesterday.

I asked if they had the new cable. They said they did but that the software update was not available so they couldn't do it. I have read others say the same. Do we have consensus on whether firmware/software is available? I have the basic EVSE (which I don't use so I don't really care that much).

Just bringing it up because that may be the reason you are getting errors.

up until today they did not have the procedure for updating the basic and "plus" PMC's - only the PMCC since it has WiFi and can do OTA updates

but given this TSB - they have procedures to update firmware on the non-wifi units…

https://www.taycanforum.com/forum/threads/tsb-wpu1-–-pmc-supply-charging-cable-with-nema-power-plug-and-updating-charger-software-july-5-2024.20778/

 

[daveo4EV]

my 2021 and 2020 PMCC units had the plug pointing away from the wall - my assertion is this is nothing new and the cable can be twisted no problem

this particular problem is a mole hill - not a mountain - but is more evidence of the wonderful PMC/PMCC

good f'ing luck in my opinion getting Porsche to care about this problem - it will not be fixed - and they will not issue/re-do more of these cables - they barely wanted to update the cables when they are overheating and physically damaging customers's home electrical infrastructure

the MOST you'll get from Porsche is a statement that probably notes the cable's plug head can be twisted and plugged in with no design compromise

just like their first statement in 2020 when the hot cable issue was Brough to their attention - their official response was: turn down the amps to 32 amps or less and it won't get so hot.

but as to fixing this or changing the cable - I don't see that happening - but I could be wrong - happy to buy lunch for fellow Porsche owners in my local area if I'm proven wrong - you can all laugh and point at me while I buy you a sandwich at my go to local sandwich shop!

there are $700 and less way way way better EVSE units - and you can put this all behind you.

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