Porsche Taycan never again

[logic]

Thread of 5 pages.

OP took a gamble for not taking extended warranty. In Europe it is common to have ‘just’ 24 months of coverage. The gamble went wrong, because two month after the warranty period ended something happened. Having three Porsches does not change a thing and OP is not entitled to any special treatment. He took a risk and lost. Lets not spend another 5 pages on this.

Don’t get me wrong OP, sucks it has happened to you. But owning a Taycan without warranty is stupid. You have an account on this forum so you should have known better. Sell or pay and grow over it.

Je bent van boven de Moerdijk zeker?

A rather harsh, but not inaccurate comment, but it still gets to me. As we all know, there’s a fundamental difference between an incidental malfunction and a common fault. And if I'm not mistaken, it sounds like this happens quite often? One owner reported that it has failed him 4 times already. How can that be acceptable, regardless of whether or not he has an extended warranty?

It resembles the case that Stellantis have/had with the OBC unit (made by Mahle). Almost all units eventually fail, and although Mahle performed a few revisions, Stellantis ultimately switched to a Chinese supplier. Long story short: what happened after a consumer association took notice of this debacle? Here's the outcome and the link to the Dutch press: https://www.media.stellantis.com/nl...verlengt-garantie-tot-8-jaar-voor-alle-merken

I've learned a lot about customer service and satisfaction by looking at—especially American—companies that excel at providing excellent customer service. Zappos comes to mind.

It feels like Porsche is doing the opposite: they're acting—much like your reaction (sorry)— apathetic to any troubles they've caused. Unless lawyers in the US go after them, they'll barely do anything. I think we all agree (especially the verbally adept assertive Dutch), that we should be demanding a better customer service.

Relying on an extended warranty really isn't the way to go here (IMHO). I clearly understand you paid for it, so your opinion is that everyone should pay for it, it's that simple. But I disagree. This is just anecdotal; I've never had a major breakdown or a car let me down in the past 20 years. The only minor issue I had, as mentioned, Audi covered half of the cost out of warranty (and the full price was less than $1,000 anyway's. How the world has changed, eh?). If you're suggesting that all these problems and costs are the "normal" Porsche experience, then I largely agree with the OP: there are certain limits to what's acceptable and it's borderline offensive to be paying the full price for a common fault. Anyway, now i got this of my chest, i can live in peace again (unless you'd like to extend this thread a bit longer, haha.)

Sponsored

 

[cometguy]

I would have paid extra to not have the glass roof!

Still love my Taycan and can't think of any other car available I would prefer to have - and I have looked from time to time. I have just extended the warranty for another 3 years.

Having written that I do still look at used inventory from time to time and still haven't found a UK Taycan for sale with a spec I would spend my own money on...

I agree on the glass vs. metal roof. I so much dislike panoramic glass roofs that I've asked (over many years) a large number of my friends and relatives what they prefer; the vast majority either prefer an all-metal roof or are ambivalent (i.e., very few are passionate about having glass in their roofs). Here in the US, we can't get a Turismo without a glass roof, unfortunately, but you can in Europe; I don't understand why.

As to all new cars on Porsche dealership lots, I have to agree that dealer-spec'd cars are horrible from my preferences standpoint, universally. In fact, my special-order cars with my preferred options are always cheaper than all MSRP prices of cars that dealerships order themselves, thinking that they know their customers when they don't. I suspect that it's mostly first-time Porsche buyers who buy new cars off the dealership lots, not knowing that they can special-order their own vehicles for less cost and get stuff that they want while not paying for stuff they don't want/need. Porsche should go more towards the modus operandi of the BEV-only automakers in special-ordering all cars, and just having demo cars on their lots (yeah, with most of the available options, perhaps) for people to test-drive and sit in.

 

[whitex]

Here in the US, we can't get a Turismo without a glass roof, unfortunately, but you can in Europe; I don't understand why.

They predicted that not enough people order it, so cheaper to not safety qualify it in the US, then stock parts for 2 different roofs, etc. In other words, the reason is money.

PS> I would have chosen a solid roof as well, but alas, I had no choice. I don't hate it, but would have not chosen it, even for same price. So it all boils down to personal preference. Another example: I prefer the manual chargeport, but apparently most people prefer the automatic one, so they discontinued it from J1.2 Taycans, except for the very top end Turbo GT with Weissach package.

 

[whitex]

s to all new cars on Porsche dealership lots, I have to agree that dealer-spec'd cars are horrible from my preferences standpoint, universally. In fact, my special-order cars with my preferred options are always cheaper than all MSRP prices of cars that dealerships order themselves, thinking that they know their customers when they don't.

I always thought they just make more money on some options than others. For example, when shopping for my car (I never did find anything close in inventory), I've seen a number of J1.1 cars with the PMCC but not the 150kW 400V booster for example. Also saw a few Turbos with barely or literally no options added whatsoever. I always wondered who buys such cars. All that said, obviously dealers must know better than I what sells off their lots. I must not be a typical Porsche customer.

 

[cometguy]

They predicted that not enough people order it, so cheaper to not safety qualify it in the US, then stock parts for 2 different roofs, etc. In other words, the reason is money.

PS> I would have chosen a solid roof as well, but alas, I had no choice. I don't hate it, but would have not chosen it, even for same price. So it all boils down to personal preference. Another example: I prefer the manual chargeport, but apparently most people prefer the automatic one, so they discontinued it from J1.2 Taycans, except for the very top end Turbo GT with Weissach package.

They're all made in the same factory. So it makes no sense that we in the US don't get the same "options" as Europeans do...

 

[whitex]

They're all made in the same factory. So it makes no sense that we in the US don't get the same "options" as Europeans do...

I think you missed my point. It's irrelevant that they come from same factory. Safety certification / homologation is done per country. So is spare parts supply chain. Both cost money, so if not enough people buy a product in some country, it's not worth making it available there.

 

[Panther1]

In fact I can add to this......

When I contacted my dealer and they asked what I wanted (buyback of Taycan) I was told that their buyer 'does not have a phone'.

Leave your details and he will email you if interested.

Hi

I had a totally different experience, I have a 2.5 year old car MY23 and I am just swapping out to a My26 Black Edition, with a few extras… my dealer was brilliant and the deal did stake, yes I was hit by depreciation but all in all it worked out considered an Audi GT for a few hours, but even with all the discounts the Porsche Black Edition worked for me. I guess the key was I went back to the dealer I got my first taycan from, they found me a black, black edition with the extra bells and whistles, panroof being one of them. Very happy and agree can’t think of a better car that I would want

 

[D00notD00d]

Note that dealer demo options are not always specified by dealers. Porsche AG can require dealers take cars with certain options they wish to push. Including sometimes hard to shift PTS colours.

 

[whitex]

Note that dealer demo options are not always specified by dealers. Porsche AG can require dealers take cars with certain options they wish to push. Including sometimes hard to shift PTS colours.

Are those just cars with options using up surplus parts from the factory parts bin?

Sponsored