New Charger-related recall (for the 240 V cable) (NHTSA ID 23V-841)

[Genau]

According to the internal memo from PCNA, the dealer will receive max of $750 reimbursement for providing customer with a 3rd party EVSE.

The language in this internal memo gives me hope that PCNA will reimburse for a wall charger, and not limit reimbursement to a "3rd party mobile charger" as stated in the customer recall notice. The internal memo to dealers does not use the word "mobile", and mentions installation cost (which will not be reimbursed, but which would only make sense in the context of a wall mount).

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[abatis]

I already bought a Mustart 40AMP that works great and I will apply for the reimbursement. I saved my melted down 240V Porsche cable, look forward to seeing my service reps face when I turn that cable in.

 

[Tooney]

I already bought a Mustart 40AMP that works great and I will apply for the reimbursement. I saved my melted down 240V Porsche cable, look forward to seeing my service reps face when I turn that cable in.

Per Porsche TSB, melted cable means you used inferior wall outlet.
Tsk, tsk.

 

[KLHubb]

I haven't melted a cable, but my cable to car can melt snow

 

[fredhouston]

Anyone tried the newish Anker charger:

https://www.amazon.com/Anker-Electr...mzn1.fos.f5122f16-c3e8-4386-bf32-63e904010ad0

Thanks.

 

[Elroy]

Just got a recall notice from Porsche that my Porsche charger's 240 V cable will be replaced (someday)..in the meantime I can buy another charger and be re-imbursed up to $600. Interestingly, even tho the recall is tied to my car's VIN, that VIN does NOT show (yet?) as a recall on NHTSA site (perhaps because the car itself is not recalled?).

Anyway, I think I'll buy a charger (portable)(NEMA 14-50) .leaning towards a TESLA charger. Anyone have a recommendation?

I took the supplied charger for our 2022 Taycan GTS back to the Porsche Service Center. After testing it they replaced it, under warranty with a new PMCC which included the upgraded cable. The cable cannot be solely replaced since it is not detachable from the PMCC.
No longer have to reduce the charging power to 50%.

Had to show the recall notice to our service advisor as he was not aware of the recall

 

[daveo4EV]

I took the supplied charger for our 2022 Taycan GTS back to the Porsche Service Center. After testing it they replaced it, under warranty with a new PMCC which included the upgraded cable. The cable cannot be solely replaced since it is not detachable from the PMCC.
No longer have to reduce the charging power to 50%.

Had to show the recall notice to our service advisor as he was not aware of the recall

there is much confusion here.

you must be talking about the PMC+ - the PMCC both cables are fully detachable - only the PMC+ has a "fixed" cable…

also in 2022 there was no replacement/upgraded cable - there is however a known problem with the EVSE to vehicle cables in sometimes they fail - when that occurs with a PMC+ unit the entire unit must be replaced since it's EVSE to vehicle cable can not be detached

I'm betting your Porsche EVSE does not have an LCD screen - only buttons - if it does not have an LCD screen it is the PMC+ and not the PMCC

there was no upgraded cable in 2022 - and there still is no upgraded cable in 2024 - that will be early summer at soonest…but Porsche has had to replace the J-1772 vehicle cables because they are excessively fragile and easily broken - there is no upgrade cable as of yet - but Porsche has been replacing these under warranty, but they remain fragile and subject to failure.

the power supply cable still gets excessively hot and there is no announced plans from Porsche to reduce the operating temperature of their EVSE…but the unit operates safely in connection with a commercial grade NEMA socket - so yeah you can run it at 100% I you don't mind a combination EVSE/Toaster oven…

you are confused on many fronts - to date there are NO upgraded/enhanced cables, but Porsche will replace "failed" cables under warranty - but the replacements are no better than the previous versions that failed.

if your dealer is telling you any different, well chalk that up to standard dealer procedures and their desire to CYA and not confuse the customer with un-necessary and complex details - Porsche's dealer approach to anything EV charging related is mostly FUD and they really do not understand anything about charing EV's - they are likely wrong in anything they tell you - not out of malice but rather confusion or strict messaging from Corporate (which they don't understand).

basically they aren't going to say the truth - our EVSE is "sh*t" and we have no actual solution at this time and you'd be better off with an alternative…which many dealers believe will void the warranty (fact!) - so yeah - don't believe what your dealer tells you on any EVSE related issues.

but the facts of the matter are there are NO enhanced/replacement/upgraded elements for a PMC+/PMCC "yet" - but Porsche has recognized there is a problem and they are now instructing customers to no longer use the units and you can apply for a $600 credit for a replacement EVSE according to the recall notice.

this and related threads will bring you up to speed on the 4+ year history of Porsche's crappy North American EVSE's

https://www.taycanforum.com/forum/t...uide-to-the-porsche-evse-pmc-pmcc-pwcc.13886/

 

[daveo4EV]

read between the lines - this written text from the Porsche recall is in essence Porsche capitulating that their EVSE is crap and they have NO response at this time…they will pay you actual MONEY to not use their product - what more do you need from them to understand their product in this space is a failure.

NOTE: their own internal confusion - previous Porsche technical bulletins advise _AGAINST_ using the 120V charging cable to charge the Taycan…it's "official" written Porsche policy to advise customers against using 120V to charge the Taycan and yet in this recall notice they advise to use it - sh*t show is an understatement.

 

[Elroy]

there is much confusion here.

you must be talking about the PMC+ - the PMCC both cables are fully detachable - only the PMC+ has a "fixed" cable…

also in 2022 there was no replacement/upgraded cable - there is however a known problem with the EVSE to vehicle cables in sometimes they fail - when that occurs with a PMC+ unit the entire unit must be replaced since it's EVSE to vehicle cable can not be detached

I'm betting your Porsche EVSE does not have an LCD screen - only buttons - if it does not have an LCD screen it is the PMC+ and not the PMCC

there was no upgraded cable in 2022 - and there still is no upgraded cable in 2024 - that will be early summer at soonest…but Porsche has had to replace the J-1772 vehicle cables because they are excessively fragile and easily broken - there is no upgrade cable as of yet - but Porsche has been replacing these under warranty, but they remain fragile and subject to failure.

the power supply cable still gets excessively hot and there is no announced plans from Porsche to reduce the operating temperature of their EVSE…but the unit operates safely in connection with a commercial grade NEMA socket - so yeah you can run it at 100% I you don't mind a combination EVSE/Toaster oven…

you are confused on many fronts - to date there are NO upgraded/enhanced cables, but Porsche will replace "failed" cables under warranty - but the replacements are no better than the previous versions that failed.

if your dealer is telling you any different, well chalk that up to standard dealer procedures and their desire to CYA and not confuse the customer with un-necessary and complex details.

but the facts of the matter are there are NO enhanced/replacement/upgraded elements for a PMC+/PMCC "yet" - but Porsche has recognized there is a problem and they are now instructing customers to no longer use the units and you can apply for a $600 credit for a replacement EVSE according to the recall notice.

this and related threads will bring you up to speed on the 4+ year history of Porsche's crappy North American EVSE's

https://www.taycanforum.com/forum/t...uide-to-the-porsche-evse-pmc-pmcc-pwcc.13886/

Here’s a picture of the new unit that I received at no charge last week from Porsche. The cable from the charger to the car is significantly beefer than the original. Sorry for misstating the name

 

[daveo4EV]

Here’s a picture of the new unit that I received at no charge last week from Porsche. The cable from the charger to the car is significantly beefer than the original. Sorry for misstating the name

[/QU

if they have an upgraded cable then why are they recalling all units and paying people $600 to replace them…they may have replaced your PMC+ with a PMCC unit.

I'm confused.

 

[Elroy]

if they have an upgraded cable then why are they recalling all units and paying people $600 to replace them…they may have replaced your PMC+ with a PMCC unit.

I'm confused.

Here are the new manuals that accompanied the new charger

 

[daveo4EV]

that's not a new Charger - that's the $1120 optional charger that's been available since 2019 (and was not optional in 2019/2020)

not a new charger.

 

[FrozenCT]

This is the list of suggested chargers that the Porsche dealership gave me.

 

[JustWatching]

The recall letter states that you need proof of purchase of an EVSE. Has anyone tried to get reimbursed for a EVSE they purchased before the recall? I would prefer the service voucher.

 

[ciaranob]

if they have an upgraded cable then why are they recalling all units and paying people $600 to replace them…they may have replaced your PMC+ with a PMCC unit.

I'm confused.

From a letter I read I’m guessing that because supply of the replacement cables is highly constrained that they (legally?) have to provide customers a way to home charge their car whilst the supplied OEM unit is effectively inoperable.
Basically to me it reads like they refuse to admit the shortcomings of the OEM unit but at least they are apparently finally stepping up to replace it?
Typically tortuous and somewhat confusing response!

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