Charger Recall Campaign - How to apply for your voucher/check

[IamFrozen]

Apologies if this has already been posted, but didn't see it - thought I'd save someone the time it takes to call Porsche and obtain.

To apply for the (up to $600) credit

Email: [email protected]

With the following info:

• Vehicle Identification Number (VIN)
• Proof of Ownership (e.g., an image of the sales contract, registration, or title)
• Proof of purchase of 3rd party mobile charger
• Mailing address
• Preference for a check or service voucher

Results in an automated response:

"Thank you for contacting Porsche Cars North America. Your claim will be handled in the order it was received. Please anticipate receiving a check by mail within approximately 4 weeks or a service voucher in approximately 3 business days via email, dependent on your chosen option. If you haven't already provided the necessary information below, kindly resend it to avoid any delays in processing your reimbursement claim. "

Cheers! (bought the Chargepoint Flex via Amazon)

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[kort]

thanks, I just sent in a message

 

[Tomato]

Submitted over a week ago and didn't even get a confirmation email like yours. Did everyone get at least an auto response?

 

[Horizontally Opposed]

Dealer is handling this for me, and updating me weekly.

 

[WalterG]

I submitted a claim for $584 for the charge point flex hardwired on 2-17 and received the check via fedex today (2-29). No email from Porsche acknowledging or approving the submission. But Porsche paid it without question or hassle. The charge point was installed yesterday coincidentally and works great.

 

[Guards Red Car]

Does the purchase of the home charger have to occur AFTER notification of the recall? I purchased a Juicebox 40 one year ago (prior to the recall) - can I use the receipt for this purchase?

Thanks

 

[RAHRCR]

I got my $600 check today. It came FedEx without notice. Heads up: someone needs to sign for the delivery.

 

[Leawood CT]

Submitted mine on 02/25 and did receive a confirmation email. I got the ChargePoint Home Flex 6-50 Plug.

 

[Wakesurfer]

Apologies if this has already been posted, but didn't see it - thought I'd save someone the time it takes to call Porsche and obtain.

To apply for the (up to $600) credit

Email: [email protected]

With the following info:

• Vehicle Identification Number (VIN)
• Proof of Ownership (e.g., an image of the sales contract, registration, or title)
• Proof of purchase of 3rd party mobile charger
• Mailing address
• Preference for a check or service voucher

Results in an automated response:

"Thank you for contacting Porsche Cars North America. Your claim will be handled in the order it was received. Please anticipate receiving a check by mail within approximately 4 weeks or a service voucher in approximately 3 business days via email, dependent on your chosen option. If you haven't already provided the necessary information below, kindly resend it to avoid any delays in processing your reimbursement claim. "

Cheers! (bought the Chargepoint Flex via Amazon)

I emailed my info in yesterday (February 28th) and received an acknowledgment back almost immediately. That was refreshing only to confirm that they actually received my email. Will post again when I receive the check. I ordered a Chargepoint and it is scheduled to arrive tomorrow.

 

[Brandinimo]

If I buy have my electrician provide an itemized invoice that shows the cost of the charger - do we think that is suitable? Or should I buy the charger myself to be safe?

 

[mpl08]

Does the purchase of the home charger have to occur AFTER notification of the recall? I purchased a Juicebox 40 one year ago (prior to the recall) - can I use the receipt for this purchase?

Thanks

I submitted a claim for a purchase I made in December and I received my check today--I didn't see anything about a date requirement in the notice but was still a little surprised to receive it.

 

[WattTurbo]

I submitted a claim for a purchase I made in December and I received my check today--I didn't see anything about a date requirement in the notice but was still a little surprised to receive it.

When did you submit it, and how did the payment arrive? Some say FedEx and required a signature. Was that your case as well?

 

[mpl08]

When did you submit it, and how did the payment arrive? Some say FedEx and required a signature. Was that your case as well?

I sent an email on 2/17 (did not get any confirmation response) and yes it came via FedEx and required a signature.

 

[Polar993]

I submitted my claim through my dealership almost a month ago. I received a confirmation email from Porsche, but I haven’t received my reimbursement check yet.

I was also told by my dealer that I qualified for an additional $500 voucher for the inconvenience of the equipment recall. I still have not received that $500 voucher!

 

[Grayblack]

I submitted my claim a few days ago and received an email confirmation immediately. The confirmation says it could take up to 4 weeks to receive my check.

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