Taycan charger reimbursement

[Jmp]

Submitted mine on Feb 24. Called 800-PORSCHE a couple of times about it, and they kept telling me to send an e-mail to the same address I sent my original info to. Never received a response from those e-mails.

The last time I called 800-PORSCHE, they said that they now had a new way to contact the rebate folks, but it would take 4-5 business days for Porsche to get back with me. Three days later they called back and told me that my submission was approved, and I should get a check 2-3 weeks later. One week after that (2 days ago) I received the check.

Ya their customer service leaves a lot to be desired. I have gone through the same but still crickets as to payment. Very disappointed. Maybe it will take a class action suit! It’s not right!

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[Gino]

Submitted info for reimbursement for Porsche Taycan EV charger in Feb. called Porsche numerous times but very vague when check will be sent. They stated 4 weeks but this is going on three months. Have others encountered the same delays?

I would be ok if they offered an option to post the credit to my account to be used for service, EA charging once my free charging plan expires or to purchase merchandise at my dealer or online. Sooner or later I'll use it so getting a check is inefficient and really meaningless for me.

 

[Jmp]

I would be ok if they offered an option to post the credit to my account to be used for service, EA charging once my free charging plan expires or to purchase merchandise at my dealer or online. Sooner or later I'll use it so getting a check is inefficient and really meaningless for me.

You did have the choice for service vs check.

 

[Gino]

You did have the choice for service vs check.

Thanks, I didn't realize that.

 

[Gino]

Thanks, I didn't realize that.

I'm still waiting for the charger to be replaced by Porsche but my dealer has said they expect it to be in stock later this summer.

 

[CAGCTG]

Submitted March 21 with all requested information, got an automatic response. Nothing since. Not very good customer service for a $160,000 vehicle.

 

[Electron]

I submitted my request via e-mail on March 2 and received the reimbursement check last week. It was delivered "signature required" via FedEx with an generic sender name. I didn't know it was from Porsche until I opened the envelope.

 

[Jmp]

I submitted my request via e-mail on March 2 and received the reimbursement check last week. It was delivered "signature required" via FedEx with an generic sender name. I didn't know it was from Porsche until I opened the envelope.

I received mine today finally from Feb 23rd. Same thing fed ex delivery upon receiving. Called last Friday to see holdup ! Must of helped.

 

[Marcad80]

23FE submitted received check today 06MY

 

[Jmp]

23FE submitted received check today 06MY

Me too! Finally.

 

[CraigUrch]

Another data point on reimbursement time.

Request Filed: April 1, 2024
Notified of check processed: May 21, 2024
Check Delivered by FedEx: May 28, 2024

 

[WasserGKuehlt]

Another data point on reimbursement time.

Request Filed: April 1, 2024
Notified of check processed: May 21, 2024
Check Delivered by FedEx: May 28, 2024

Nearly identical timeline for me:
Filed: 3/28
Notice of check being processed: 5/17
FedEx notice of pick-up (from TX): 5/24
Delivered: 5/28

 

[whitex]

Nearly identical timeline for me:
Filed: 3/28
Notice of check being processed: 5/17
FedEx notice of pick-up (from TX): 5/24
Delivered: 5/28

I filed one day later and never got the Fedex notice of pickup, but same notification and delivery date.

 

[agility65]

Is Porsche totally incompetent? Here’s how they are dealing with my reimbursement after two months.

On Jun 6, 2024, at 12:24 PM, PCNA R: APB6ChargerGoodwill <[email protected]> wrote:
Hello,
This charger was purchased back in 2022 before the recall initiated.
This does not qualify for reimbursement.
Kind Regards,
Customer Relations, Porsche Cars North America

Here’s part of my invoice for a Tesla charger.

I hope the folks handling the reimbursement are not the same one writing the new software for the Macan.

 

[WasserGKuehlt]

Is Porsche totally incompetent? Here’s how they are dealing with my reimbursement after two months.


Here’s part of my invoice for a Tesla charger.

I hope the folks handling the reimbursement are not the same one writing the new software for the Macan.

I assume you got a written recall notice for this campaign? If yes, set your flame thrower on full blast and demand better.

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