Terrible experience with brand new base Taycan 2025

[wizrd]

I took delivery of my new 2025 base Taycan on 11 October. Beautiful car that IMO drives better than any ICE car I’ve driven before.

Next day the charging ports wouldn’t open all the way, and would get stuck, giving an error. I took it in to the agent and they said it was a software update issue that Germany had already advised them about. After the software update the car was back and working perfectly.

Exactly two weeks later I got an “Electrical System Fault” error and the car wouldn’t shift into drive. Back to the service center. It’s been 10 days now of testing and they’ve just come back to me saying that the HV onboard charging unit is giving a fault and needs to be replaced, but they don’t have the part in stock. This needs another 10 days in the best estimate.

Throughout this process there has been no communication from Porsche and I’m the one who constantly has to follow-up. I emailed Porsche Germany twice and my emails keep getting rerouted to Porsche Dubai who then just ignore me.

I had a Cayenne S before this and for 12 years never experienced anything like this.

Overall the experience has been very disappointing both in terms of the quality of car that was delivered and the after-sales service communication and responsiveness.

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[BjörnfromHamburg]

That dealership seems to not have any quality-management.
New car breaks down:
- big apology
- loaner car
- regular calls from them concerning the status
- give-away for the inconvenience

Nothing less is acceptable from Porsche!
I had this service with my 2 year old Taycan on a guarantee-issue.

 

[iamai]

I took delivery of my new 2025 base Taycan on 11 October. Beautiful car that IMO drives better than any ICE car I’ve driven before.

Next day the charging ports wouldn’t open all the way, and would get stuck, giving an error. I took it in to the agent and they said it was a software update issue that Germany had already advised them about. After the software update the car was back and working perfectly.

Exactly two weeks later I got an “Electrical System Fault” error and the car wouldn’t shift into drive. Back to the service center. It’s been 10 days now of testing and they’ve just come back to me saying that the HV onboard charging unit is giving a fault and needs to be replaced, but they don’t have the part in stock. This needs another 10 days in the best estimate.

Throughout this process there has been no communication from Porsche and I’m the one who constantly has to follow-up. I emailed Porsche Germany twice and my emails keep getting rerouted to Porsche Dubai who then just ignore me.

I had a Cayenne S before this and for 12 years never experienced anything like this.

Overall the experience has been very disappointing both in terms of the quality of car that was delivered and the after-sales service communication and responsiveness.

f...k them. we have laws here that say if car is in the shop for more than 30 days, lemon it, i.e. they have to buy it back.

 

[freeforall]

Exactly two weeks later I got an “Electrical System Fault” error and the car wouldn’t shift into drive. Back to the service center. It’s been 10 days now of testing and they’ve just come back to me saying that the HV onboard charging unit is giving a fault and needs to be replaced, but they don’t have the part in stock. This needs another 10 days in the best estimate.

Throughout this process there has been no communication from Porsche and I’m the one who constantly has to follow-up. I emailed Porsche Germany twice and my emails keep getting rerouted to Porsche Dubai who then just ignore me.

It seems like a dealership issue. I have a MY23 with the HV Onboard charger that failed recently (Electrical system fault as well). The diagnosis has been done in less than 48 hours, part received in less than 48h and replacement done in less than 24 hours. Also I had regular updates by phone and emails for each status change.
Meanwhile Porsche assistance gave me a loaner since the dealership didn’t have one available.

I would say keep complaining to Porsche Germany so they understand that the dealership that they authorized is garbage ?

 

[VONRichie]

Similar boat, brand new base 25 Taycan, 3 days in all charging failed, replaced the on boarder charger, took 10 days, now the regen will not turn off, the ac fans are ticking incredibly loudly - can hear inside and out. Back to dealer tomorrow - they have had the car longer than me. Shameful Porsche can make cars this poor - and such a shame as I love it, but not the problems.

 

[FlyingPoint]

Welcome to Taycan world!

 

[chun]

2025 having same issues as back in 2020.

Porsche seems to have improved close to nothing for the facelift. The car is a nightmare software wise. Doubt there will be a taycan 2...

 

[SergeyIndy]

This is a very sad thread to hear from 2025 owner that they experience these failures and not being taken care of. I am a late first gen buyer with a 2023 who was waiting for problems to settle down with early years before purchase and think there is no excuse for 2025s to be failing like this, however, the data below shows that the reason may be because the charging hardware is totally new and has not been tested at scale.

This is what Porsche spent their resources on for the refresh (pic 1), obviously, not spending enough time testing the charging hardware (pic 2).

 

[Fish Fingers]

2025 having same issues as back in 2020.

Porsche seems to have improved close to nothing for the facelift. The car is a nightmare software wise. Doubt there will be a taycan 2...

Beta testers yet again.

Seems Porsche learned very little from the first gen Taycan faults and customer experience.

 

[Fish Fingers]

This is a very sad thread to hear from 2025 owner that they experience these failures and not being taken care of. I am a late first gen buyer with a 2023 who was waiting for problems to settle down with early years before purchase and think there is no excuse for 2025s to be failing like this, however, the data below shows that the reason may be because the charging hardware is totally new and has not been tested at scale.

This is what Porsche spent their resources on for the refresh (pic 1), obviously, not spending enough time testing the charging hardware (pic 2).

Looking at the pie chart, I think most people would have preferred they spent at least half the budget on reliability (instead of zero).

It's as if the catalogue of gen 1 issues never happened.

 

[W1NGE]

This is a very sad thread to hear from 2025 owner that they experience these failures and not being taken care of. I am a late first gen buyer with a 2023 who was waiting for problems to settle down with early years before purchase and think there is no excuse for 2025s to be failing like this, however, the data below shows that the reason may be because the charging hardware is totally new and has not been tested at scale.

This is what Porsche spent their resources on for the refresh (pic 1), obviously, not spending enough time testing the charging hardware (pic 2).

Long time members of this forum were effectively beta testers for Porsche on the J1.1 and it seems some folk will be for the J1.2.

Disappointed to learn of these issues at this stage in the model cycle.

 

[wizrd]

That dealership seems to not have any quality-management.
New car breaks down:
- big apology
- loaner car
- regular calls from them concerning the status
- give-away for the inconvenience

Nothing less is acceptable from Porsche!
I had this service with my 2 year old Taycan on a guarantee-issue.

Honestly the way they're dealing with this makes me feel like many cars are experiencing the same problem. They're dealing with it like a routine issue, like just another Taycan coming in.

They gave me a base Cayenne to drive in the meantime but it's not the same. This is not what I signed up for.

 

[wizrd]

Similar boat, brand new base 25 Taycan, 3 days in all charging failed, replaced the on boarder charger, took 10 days, now the regen will not turn off, the ac fans are ticking incredibly loudly - can hear inside and out. Back to dealer tomorrow - they have had the car longer than me. Shameful Porsche can make cars this poor - and such a shame as I love it, but not the problems.

I find it hilarious that they send an email a month before delivery talking about all the ways they're testing the car to make sure it arrives perfect.

Clearly not much testing happening! All they had to do was try to charge it once and they will have detected a problem.

 

[SSTaycan]

Welcome to Taycan world!

It gets worse.

 

[Caraholic]

Not good to hear that gen 1 problems continue on to the refresh.

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