UK service & costs

[Murph7355]

I honestly don't get why Porsche are so tight with loan cars. Fair enough, don't put every customer in a 911 GT3 RS...but why can't they afford a sufficient fleet of cars to keep customers mobile? Most dealers are part of a larger dealer network so must have plenty of forecourt cars from other manufacturers.

Never had a problem in the last 2yrs...looks like a change in policy.

Not for the better.

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[tylerdurden]

first service of a J1.1 GTS saloon. Porsche Tonbridge. I am very happy. I liked that they let me inspect the underside of the car on arrival with the service guy. Price was good (to be fair a previous quote some months previously was nearer £1000 as it included a zircon service for £250 which was no needed at all). However, this time it wasn't included. A pleasant as you wait experience.

 

[Scandinavian]

Seems a fair price!

Interesting that they still have the item included to check sun roof drains, even if they did not activate the extra work.

That line item is likely an item that has been added by the mothership in the Porsche maintenance system?

 

[Bennachie]

Ex[pensive brake fluid and cabin filter...

 

[gamueller]

This may be one of the rare instances where the US is ahead of EU in consumer protections. Here in California we have a very powerful "lemon law" which mandates new cars be bought back by the manufacturer after x number of unrepairable issues, as well as "right to repair" laws regarding the ability to repair cars and maintain warranties if serviced outside of official dealers.

 

[Paul Pacey]

Having read through the very comprehensive account of the bizarre pricing system Porsche employ, I have a question. I have a 2024 Taycan, bought when it was 5 months old. I am now approaching 20,000 miles, but the car is only 16 months old. Is the brake fluid due for replacement at 20,000 or when the car is 2 years old. Leicester and Nottingham quote £690 for the service with the brake fluid change, £462 without; saying it can be deferred until the car reaches 2 years old. Hull quote £629, but say the brake fluid change is part of the 20,000 mile service.

 

[Longy_UK]

I had mine done at 20k (car only 18months old) just get it all done and then forget about if for another 2years or 20k.

Also have you have the brake pipe recall done? I got a discount….

 

[D00notD00d]

Having read through the very comprehensive account of the bizarre pricing system Porsche employ, I have a question. I have a 2024 Taycan, bought when it was 5 months old. I am now approaching 20,000 miles, but the car is only 16 months old. Is the brake fluid due for replacement at 20,000 or when the car is 2 years old. Leicester and Nottingham quote £690 for the service with the brake fluid change, £462 without; saying it can be deferred until the car reaches 2 years old. Hull quote £629, but say the brake fluid change is part of the 20,000 mile service.

I’ve used Hull twice and found them v good, helpful and straight (in a minority). Just get them to do it all at the same price.
Or, get Halfords to change your Brake Fluid for £50 rather than the Porsche rip off £228.

 

[Paul Pacey]

I'll probably go with your idea, Longy. If nothing else it saves a 100 mile round trip later in the year. And while I like your sensible idea Doo, we're talking Porsche here, not common sense, and if the change of brake fluid isn't noted in their system who knows what clauses they'd bring in if anything amiss occurs in the future..

 

[anonymouse]

Quote from Porsche Tewkesbury for a first service including brake fluid: £727.81.

As always, the main difference between quotes is how they handle the dreaded "drains checks". The policy at this OPC is "we always quote for cleaning the drains, which is £200, but if we check them and there is no cleaning then it will only be £62 - Taycan quotes include the full £200 just to be safe".

 

[Longy_UK]

Quote from Porsche Tewkesbury for a first service including brake fluid: £727.81.

As always, the main difference between quotes is how they handle the dreaded "drains checks". The policy at this OPC is "we always quote for cleaning the drains, which is £200, but if we check them and there is no cleaning then it will only be £62 - Taycan quotes include the full £200 just to be safe".

Classic. How about Porsche charge £62 to check and then offer photographic evidence of it exists to explain additional cost cleaning!

They don’t charge for 4 tyres and refund you if you don’t need them…

 

[anonymouse]

Classic. How about Porsche charge £62 to check and then offer photographic evidence of it exists to explain additional cost cleaning!

True but it's all relative as this horror quote in 2024 from another OPC suggests:

(this £922 quoted was in addition to £657 for the actual service; and no I don't have a sunroof either)

Are there any other cars on the market that require £921 of work if their drains are blocked?

However you make a good point, I shall request photographic evidence if they proceed to do anything other than check the drains.

 

[D00notD00d]

They don’t charge for 4 tyres and refund you if you don’t need them…

On those lines ….
- In December my Cayenne was in for a service. They found a nail in the tread of one tyre and an urgent advisory was a tyre replacement.
- I knew the tyre wasn’t losing air when I took in, so decided to take it to my local friendly tyre shop to check. The dealer tyre price quoted was £60 more than elsewhere and I know from past experience that they’re not allowed to price match.
- I had taken a fast 12v compressor just in case but the tyre still didn’t lose any air on the way to the tyre shop. When they removed and checked the tyre whatever was in the tread had fallen out. They pronounced the tyre ok. Fortunate because like the others it has 5mm+ tread remaining.
- I understand the dealer would be reluctant to remove whatever was in the tread in case the tyre then deflated. But had I ok’d the replacement, they ordered it in and they then found no puncture would they have backtracked?

- In the same service they advised my 6mm (50% worn) front pads should be replaced soon. They’re the originals and have done 40,000 miles (I mostly use the car for long motorway trips). On that basis the pads could be good for another 30,000 miles.

In November I backed out of a deal to replace my Taycan with an 8 month old j1.2 because on collection the bodywork condition wasn’t as described, they didn’t do the full SoH check I had requested and the 101 check data was incorrect, incomplete and so unreliable.

A couple more bad experiences in the last couple of months have caused a loss of faith in Porsche dealers, so I’ve switched tack and have decided to replace the Cayenne with a Range Rover Sport. I’ll keep the Taycan for now. I understand Range Rover doesn’t necessarily have a good reliability reputation and I may be going from frying pan to fire, but after a bumpy ride with Porsche a change is due and there’s no other design I like.

Based on my current Taycan and the one I backed out of, the rigour I’ve seen exhibited in the LR 165 check is in a different league to Porsche. The LR Approved warranty isn’t based solely upon whether the root cause of failure is a manufacturing defect, so that seems a safer bet if I keep the car after expiry of the manufacturer warranty. The RRS standard spec is much better than Cayenne, especially the Autobiography, so desirable cars are more plentiful, but I’ve not yet seen one at the right price in good enough condition. Dealer stock mostly seems to be uncared for ex-JLR cars.

Anyone out there able to compare Land Rover and Porsche experiences?

 

[Dabz]

Only that my Range Rover was back in the garage more than the Taycan and was the least reliable car I’ve owned, I’m afraid.

 

[D00notD00d]

Mmm. I thought that might be the case!
Which year and model was it and what were the major problems?
I have decided against a plug in hybrid in favour of the more ’simple‘ diesel.

Complex cars will have problems. The ability of the manufacturer/importer/dealer to fix them is big factor. My local LR Service Centre isn’t PLC owned and is only 10 minutes away, mostly downhill. That’s one plus!

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