EU/UK: Ongoing navigation issues

[Jasper4S]

We should not play nice. We should contact "kim stieber" product owner of the SW team creating the PCM. Lets annoy him on LinkedIn since he is the one responsible for this massive cluster fuck

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[Troc]

One thing i see here in Holland is the map display constantly changing which (irrelevant) chargjng points it wants to display. It is actually quite distracting and looks like the display is flickering when it is simply trying to show multiple charging points in close proximity.

I can easily see this bring part of a memory leak or buffer overrun.

Combine this with an out of date algorithm for calculating and recalculating charging stops, and you have, indeed, a recipe for a software crash.

That this is related to charge planning seems obvious and a reproducible failure mode.

I guess Porsche need to fundamentally (as said above) rewrite the charge planning software and maybe also the display software. Hopefully the memory issue (which is probably why the crashes happen) is addressed in this way. If not then it’s new hardware with more memory.

 

[Jasper4S]

So these are the ones to contact if you want to make an impact and upset the right persons:

• Sajjad Khan
  Member of the Executive Board – Car-IT, Porsche AG
  [email protected]
• Thomas Pretsch
  Director Infotainment & Connectivity, Porsche Engineering
  [email protected]
• Jochen Ripp
  Software Project Lead PCM (Infotainment)
  [email protected]

 

[Leccy61]

I have a return north-south England trip next weekend which will be multi-stop so have subscribed to ABRP premium and linked it to my Porsche account so it has a handle on SoC, consumption, battery temp etc. The planning functionality is far beyond the Porsche planner, but it can’t pre-condition battery for the charges of course.

When travelling in moderate ambiant temps of 10 upwards the battery seems to get up to 25-30, so I guess charging speed is going to be reasonable without the pre-conditioning.

If it were to be cold I was wondering if given that the Porsche nav seems to stay alive when the charge planner is toggled off if anybody knows if simply navigating to a charger will get the pre-conditioning going or does that only happen if the charge planner is on? Tried to test for that yesterday, but it wasn’t cold enough.

 

[Jasper4S]

Yes, navigating to HPC will result in preconditioning

 

[Maximilian]

So these are the ones to contact if you want to make an impact and upset the right persons:

• Sajjad Khan
  Member of the Executive Board – Car-IT, Porsche AG
  [email protected]
• Thomas Pretsch
  Director Infotainment & Connectivity, Porsche Engineering
  [email protected]
• Jochen Ripp
  Software Project Lead PCM (Infotainment)
  [email protected]

We should organize an all-european forum meeting outside their office with press invited

 

[Scandinavian]

I have a return north-south England trip next weekend which will be multi-stop so have subscribed to ABRP premium and linked it to my Porsche account so it has a handle on SoC, consumption, battery temp etc. The planning functionality is far beyond the Porsche planner, but it can’t pre-condition battery for the charges of course.

When travelling in moderate ambiant temps of 10 upwards the battery seems to get up to 25-30, so I guess charging speed is going to be reasonable without the pre-conditioning.

If it were to be cold I was wondering if given that the Porsche nav seems to stay alive when the charge planner is toggled off if anybody knows if simply navigating to a charger will get the pre-conditioning going or does that only happen if the charge planner is on? Tried to test for that yesterday, but it wasn’t cold enough.

Yes navigating to a charging station within say 30 minutes or less drive, will start preconditioning. If the charging stop is too far away it will not do anything.

If you use car scanner while driving, you will be able to see when preconditioning of the battery starts.

 

[Jasper4S]

We should organize an all-european forum meeting outside their office with press invited

Well I want to, because of failing navigation I will never reach Stuttgart I think. It is up to our german friends on this forum

 

[chun]

I guess Porsche need to fundamentally (as said above) rewrite the charge planning software and maybe also the display software. Hopefully the memory issue (which is probably why the crashes happen) is addressed in this way. If not then it’s new hardware with more memory.

They have already. Newer PCM versions, 4360+ bring a new charging planner, faster route planning, with dynamic load of charge points, with prefered operators, speed filters, blocked operators, prefered charging location, blocked charging location, etc.

It's just that porsche refuses to update j1.1 cars to 4360+ pcm versions

So we're stuck with old porsche charger planner, that is not regression tested anymore

So they already have the improved one, the solution. They just want to avoid paying services to install 4360 PCM version, since it can't be done OTA, to save every last penny. And it is compatible, PIWIS says it is compatible, and multiple services told me they can do it, but it will void any warranty.

 

[chun]

I am actually shocked that this has not yet triggered a recall action.

Because it is a big deal from my point of view. When the map crashes, it deactivates innodrive, mid driving, which can result in accidents. It is a very real scenario.

 

[chun]

I am actually shocked that this has not yet triggered a recall action.

Because it is a big deal from my point of view. When the map crashes, it deactivates innodrive, mid driving, which can result in accidents. It is a very real scenario.

https://webgate.ec.europa.eu/consumer-safety-gateway/screen/restrict/consumer/home

This is where you can make a report for the european safety commision to look into it and open a recall.
You do need an account and a european ID.

I made a report, and encourage others to also do so.

 

[Jasper4S]

@chun done

I have sent all three of them a detailed email describing the issue, including:
- The safety risk associated with the problem
- Our concerns regarding the RAM/memory capacity
- The lack of communication from Porsche
- The absence of any solutions after six months
- The fact that we have been receiving complimentary Porsche Connect services instead of addressing the problem and offering an apology (at least I got that)

I received one out-of-office message, which indicates that the email addresses are correct. I suggest that everyone send their own emails to the Porsche employees. Let’s annoy them until the issue is resolved.

I suggest we collectively request a refund for Innodrive. This action will financially impact them, prompting managers to urgently seek a solution, as evidenced by the unusual red Excel charts they will likely encounter. I think we can e-mail Smartmobility (contact details in your My Porsche app

 

[Maximilian]

@chun done

I have sent all three of them a detailed email describing the issue, including:
- The safety risk associated with the problem
- Our concerns regarding the RAM/memory capacity
- The lack of communication from Porsche
- The absence of any solutions after six months
- The fact that we have been receiving complimentary Porsche Connect services instead of addressing the problem and offering an apology (at least I got that)

I received one out-of-office message, which indicates that the email addresses are correct. I suggest that everyone send their own emails to the Porsche employees. Let’s annoy them until the issue is resolved.

I suggest we collectively request a refund for Innodrive. This action will financially impact them, prompting managers to urgently seek a solution, as evidenced by the unusual red Excel charts they will likely encounter. I think we can e-mail Smartmobility (contact details in your My Porsche app

Issues like this may be one of the factors contributing to the significant depreciation we’re seeing with the Taycan. Of course this is common with many tech driven EVs but it seems that other manufacturers managed to address it better with a software defined approach

 

[Leccy61]

Complimentary Porsche Connect should be a given seeing as how charge planning is a key part of it.

 

[ovonrein]

Is it? The Charge Planner that crashes is the one on board, not in the app. Truth be told, I have not been successful with the planner in the app. I might spend time elaborating stops but when I send my route to the vehicle, nothing beyond the destination appears to arrive. The on-board nav always starts from scratch. Have you made other experiences? (Perhaps I am doing something wrong.)

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