Plug & Charge is Activated but doesn't work?

[IanG]

Since my software update a month or two ago, plug & charge at EA doesn't seem to work. I get a guest/member screen on the EA charger and can use the MyPorsche app to start charging at no cost, but in the year I've had my '22 GTS until a couple of months ago it has always recognized my car and started charging immediately without the app. "Activate Plug & Charge" is checked - am I overlooking something? Porsche support suggested I do a factory reset but before I do I wanted to check here - thanks!

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[Zsport]

Same here, it the only way to correct the issue, it’s not only Porsche.

 

[IanG]

Same here, it the only way to correct the issue, it’s not only Porsche.

Thanks - I just did the reset - I'll now keep fingers crossed that that will fix the car not being recognized at the charger...

 

[lwc1001]

my car is like that too, it started early July for me, i called 1800porshce and they told to me do the factory reset, if that doesn't work then they will escalated to a different team to investigate.

 

[Hirschaj]

IIRC the factory reset forces the car to download the new certificate from the server. It should get P&C functioning properly again.

 

[IanG]

Well, the factory reset did not fix the problem - EA still does not recognize my car even though Activate Plug & Charge is checked - charging it through the Porsche app works, but the reset did not fix the plug & charge problem.

 

[slothinker]

File under "We hate it when you try to use our free charging service."

 

[lwc1001]

Well, the factory reset did not fix the problem - EA still does not recognize my car even though Activate Plug & Charge is checked - charging it through the Porsche app works, but the reset did not fix the plug & charge problem.

I did the reset but haven't charged since last week, did you call 1800porsche to have them somehow fix the issue?

 

[IanG]

They're the ones who told me to do a factory reset - I've now emailed customer service to let them know that didn't fix the problem...

 

[SeanY]

Same for me. P&P has stopped working since early July. I can still start charge by the Porsche app.
The funny thing is, my 3 year contract expired recently, and it's still free... Messed up in multiple levels I guess. I'll be happy to take this if it'll be free for good.

 

[IanG]

it's not horrible having to use the app rather than having it start automatically, and I would certainly put up with that if I get free charging after mine expires next May

 

[Ronglos]

Same for me. P&P has stopped working since early July. I can still start charge by the Porsche app.
The funny thing is, my 3 year contract expired recently, and it's still free... Messed up in multiple levels I guess. I'll be happy to take this if it'll be free for good.

I get a monthly statement. You might be billed.

 

[IanG]

Well this is discouraging - the response from my email about this to Porsche:

Thank you for contacting Porsche Cars North America regarding an issue with charging your Porsche Taycan GTS. I am sorry to learn of this difficulty you are experiencing, but I appreciate the opportunity to assist you today.

Plug & Charge is facing a disturbance at this time. Please disable the Plug & Charge feature within your PCM and continue to activate charge stations utilizing the MyPorsche app!

If you have any other questions or concerns, please feel free to share them with me.

For any future inquiries, please call us at 1-800-PORSCHE (1-800-767-7243) or email us at [email protected]/. Our offices are open 8am to 10pm ET on Monday through Friday and 8am to 8pm ET on Saturdays.

Thank you for contacting Porsche and we wish you a pleasant day.

Kind regards,

Collyn

Connect and Charging Specialist

 

[SeanY]

Mine still doesn't work after factory reset. So I kinda gave up and deactivated it.
Charing is still free, so I won't complain...

 

[IanG]

Same for me about automatic charging not working any more even after a factory reset - but you can still complain just a little bit

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