New Charger-related recall (for the 240 V cable) (NHTSA ID 23V-841)

[RMB]

I just got my check from Porsche for the Chargepoint Flex I bought. The response time was quicker than I expected. (2 weeks)

That having been said, Porsche loses points because I could not get them to respond in any way to several requests for confirmation of receipt of my request. They lost the opportunity to turn lemons into lemonade but I got the check!

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[daveo4EV]

How much did you put your old wall chargers up for? I might be in the same boat if I upgrade to the Universal.

Private message sent.

 

[ciaranob]

My check came in two weeks..not bad

Not bad at all - did you get any notification of it being in the mail or did it just 'arrive'?

 

[RBGtaycan]

Not bad at all - did you get any notification of it being in the mail or did it just 'arrive'?

just arrived..no notice whatsoever..via fedex signature required so someone better be home!

 

[whan]

Haven't gotten my check yet, has been 4 weeks

 

[WattTurbo]

Gotten mine on Friday and I submitted it on 2/17 so right around 4 weeks.

 

[mocsman]

Not bad at all - did you get any notification of it being in the mail or did it just 'arrive'?

Got my check today. Had to do a package hold at my local fedex since I wasn’t home to receive it. I sent the requirements 3/1 so turn around of less than 3 weeks… not bad at all.

 

[Tomato]

Some of you got it quick! Emailed everything on Feb 20. No email confirmation. Emailed again on Mar 7 and got auto reply email. No check as of today Mar 18

 

[ciaranob]

Got my check today. Had to do a package hold at my local fedex since I wasn’t home to receive it. I sent the requirements 3/1 so turn around of less than 3 weeks… not bad at all.

Aha! That’s what happened to me but had actually no clue as to what the heck I was receiving - just read your post - now I know . I’m hoping they’ll do a redelivery attempt today.

 

[moneymil]

It’s great to see folks getting their refunds! I just purchased a “new to me” 2022 CPO Taycan GTS and the dealership told they couldn’t give me the 240V outlet to PMCC cable, only the 110. They said “if” Porsche makes them available they would buy one for me. I was confused by the “if” comment until I found this thread (thanks to all!).

When I called the dealer back to explain that I’m now familiar with the policy I was told they didnt tell me about about the refund option for purchasing my own home charger because it only applies to the original owner, not me since I’m buying pre-owned.

I can see Porsche only allowing g one refund per VIN but if the original owner didn’t apply for a refund shouldn’t I be entitled to one? Is Porsche really okay with selling me a certified pre-owned Taycan without I cldujg the ability to charge at home (at a reasonable level 2)?

I called Porsche NA Customer Service (who was lovely by the way!). I mentioned I just acquired a CPO 2022 Taycan and I provided my account information so the rep was able to look me up. She then emailed me a list of preferred chargers and instructions on how to submit for reimbursement. She did not say I don’t qualify because I purchased a pre-owned vehicle.

So my dilemma is, do I proceed, expecting to be reimbursed, and run the risk that I am later told I do not qualify? Or, do I call Porsche back, and emphasize that my dealer told me I would not qualify? If I do the first, I can reasonably argue with Porsche that they are representative. Instructed me on how to submit a refund request. I just don’t have the time or energy to fight so wondering what you all think. Thanks in advance.

 

[daveo4EV]

It’s great to see folks getting their refunds! I just purchased a “new to me” 2022 CPO Taycan GTS and the dealership told they couldn’t give me the 240V outlet to PMCC cable, only the 110. They said “if” Porsche makes them available they would buy one for me. I was confused by the “if” comment until I found this thread (thanks to all!).

When I called the dealer back to explain that I’m now familiar with the policy I was told they didnt tell me about about the refund option for purchasing my own home charger because it only applies to the original owner, not me since I’m buying pre-owned.

I can see Porsche only allowing g one refund per VIN but if the original owner didn’t apply for a refund shouldn’t I be entitled to one? Is Porsche really okay with selling me a certified pre-owned Taycan without I cldujg the ability to charge at home (at a reasonable level 2)?

I called Porsche NA Customer Service (who was lovely by the way!). I mentioned I just acquired a CPO 2022 Taycan and I provided my account information so the rep was able to look me up. She then emailed me a list of preferred chargers and instructions on how to submit for reimbursement. She did not say I don’t qualify because I purchased a pre-owned vehicle.

So my dilemma is, do I proceed, expecting to be reimbursed, and run the risk that I am later told I do not qualify? Or, do I call Porsche back, and emphasize that my dealer told me I would not qualify? If I do the first, I can reasonably argue with Porsche that they are representative. Instructed me on how to submit a refund request. I just don’t have the time or energy to fight so wondering what you all think. Thanks in advance.

my time is worth more than any of these EVSE's will actually cost…

owning a "good" EVSE that "just works" is the goal and leads to maximum EV ownership happiness

_IF_ I get reimbursed for my non-Porsche EVSE purchase that's gravy to me but not an essential meal…

is spending $599 or less on a good EVSE that doesn't overheat and actually charges the vehicle a deal killer?

get one of the recommended EVSE's - file the paperwork and then let PCNA sort it out - if you don't get reimbursed is that such a bad thing? I know we all like a bit of a deal - but eyes on the prize getting a good, reliable, EVSE to charge our EV's is the goal - none of this stuff is serious money.

this thread will let you go DEEP into the history here…https://www.taycanforum.com/forum/t...uide-to-the-porsche-evse-pmc-pmcc-pwcc.13886/

 

[moneymil]

Good reminder @daveo4EV ! Perspective matters!

 

[ciaranob]

Got my check - on time - good deal.

 

[Vim Schrotnock]

Porsche can't supply us with a charger that works. My PMCC has stopped working, and I had to buy another charger. Yes, it's reimbursed, but I cannot believe a major car manufacturer like Porsche can't even supply their customers with a simple charger that works when there are a dozen third party manufacturers that can. Unbelievable.

 

[C130]

My dealer gave me a new Chargepoint Home Flex for my 240v outlet. Seems like a great charger and the app is very simple to use. I really like how you can program start/stop charging times. Plus, it tells you your exact daily charging costs.

It’s very easy to install, I mounted it to my wall. I’ve only been using it for about three nights but it seems you

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