EU/UK: Ongoing navigation issues

[Sly_North]

Latest news on PFF.de (EDITED with correct link) : new software probably in about a month.

my service center [...] According to them, the completely new update will probably be released at the end of January.

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[Brombaer1971]

That Info is already more than 3 weeks old, no update in the meantime. Hope there will be news beginning of the new year.

 

[Jasper4S]

In the mean time, just ask for a refund of Porsche Connect. I did and got 6 months free. Through the app you can see the contact details, I can't share mine as it was a Dutch email account

 

[I888I]

Hi everyone!

I did a 2-day road trip and ran into a few strange issues. Most were temporarily fixed with the two-finger reset, but I’d really like to understand what’s going on and see if others have similar experiences—or better, solutions.

I’m open to the possibility that I’m doing something wrong or making incorrect assumptions, so feel free to correct me. This isn’t meant as another rant about bad software—I genuinely want to focus on solutions. Here’s what I encountered:

1. Turn-by-turn navigation freezes
   About every 30 minutes, the turn-by-turn instructions would freeze for around 3 minutes. This caused me to miss exits and take wrong turns at roundabouts. This never used to happen—any idea what’s changed?
2. Navigation app crashes
   I use the PCM navigation with Porsche Charging Planner and have PIRM. About every two hours, the entire navigation app crashes—showing only a spinner and then restarting after a few minutes. Each time, I had to re-enter my destination. My trip was about 2000 km, and I noticed the crashes became less frequent the closer I got to my destination. Could the long distance be a factor?
3. Charging stop timeline freezes
   While navigating, the vertical timeline showing charging stops and traffic incidents would sometimes freeze. For example, it showed the next stop as 150 km away while I was actually only 4 km from it. This caused unnecessary stress, especially when the displayed range seemed too low to reach the stop. Re-entering the destination didn’t help—only a two-finger reset resolved it.
4. Charger availability indicators are inconsistent
   Sometimes the system shows live availability of chargers; other times, it disappears completely without explanation. I couldn't figure out a pattern. The two-finger reset doesn’t seem to bring the data back either. Does anyone know what causes this?
5. Charging plan recalculates unnecessarily
   Upon arriving at a planned charger and starting the charging session, the system sometimes immediately recalculates and directs me to leave and head to the next charging stop—even though I’m already charging at the station it previously indicated. Why would it do that?

Would really appreciate it if others could share their experiences or solutions. Thanks in advance!

Cheers Jasper

Yes, get a similar issue. Navigator freezes and restarts every 10 mins or so. Some times that navigator fail and reload and the. Innodrive also frezen.

is there a know Solution?

 

[Jasper4S]

No solution, but there is a temporary work around. In navigation settings turn off the option "Porsche Charging Planner". It will fix the crashing, but obviously you will not have suggested charge stops anymore.

 

[Sly_North]

That Info is already more than 3 weeks old, no update in the meantime. Hope there will be news beginning of the new year.

Facepalm, I should not post at midnight... The post I wanted to quote was about a software update around the end of January. I fixed my previous message.

my service center [...] According to them, the completely new update will probably be released at the end of January.

 

[ovonrein]

Yes, get a similar issue. Navigator freezes and restarts every 10 mins or so. Some times that navigator fail and reload and the. Innodrive also frezen.

We drove thru Belgium over the weekend and our nav did the same to us. My *feeling* is that it 1) relates to the Charge Planner and 2) to the amazing density of HPC (across 4 states, all on the same screen) combined with a brain-dead algorithm of the nav which wants to show every HPC on the map even when they are a) nowhere near your planned route or b) are actually already BEHIND you.

EDIT: We went off-piste yesterday while the nav was taking time-out, navigating the old-fashioned way, by road signs. Esso Kruibeke Noor have some new chargers that did not show on the nav. We managed to charge there (on my CC) but the chargers refused to recognize my PCS card. With hindsight, we could have pushed thru to FastNed at Ghent which have an awesome 20 HPC. Worst time was had at some Q8 station off Aalster - not doing that again.

 

[Scandinavian]

We drove thru Belgium over the weekend and our nav did the same to us. My *feeling* is that it 1) relates to the Charge Planner and 2) to the amazing density of HPC (across 4 states, all on the same screen) combined with a brain-dead algorithm of the nav which wants to show every HPC on the map even when they are a) nowhere near your planned route or b) are actually already BEHIND you.

Agree with you!
And most amazing to see information about chargers that are way out of range anyhow. Why? If a route is planned there should be a filter to only show charging stations along the route with an adjusable distance off the planned route of say 5 or 10 km. No need to see a charger 200 kms off the planned route.

German software engineering at its finest!

 

[ovonrein]

German software engineering at its finest!

I think what is happening here is that the software is falling victim to the roll-out of chargers. It was designed for a time when HPC were far and few between. (The nav will even consider AC chargers.) Around Belgium, there are now chargers every few km and it seems to be overwhelming the nav. As you say, some filtering would be required. What is particularly galling in real life today is when you rock up to a charger boasting 400kW that will then only dispense 50kW because 5 other bays are in operation. So would be nice if the Charge Planner could take that into consideration.

PS: I had problems on this trip anyway. I recently had the ARB6 done and prior to that update, I managed to charge at a Porsche dealership locally at 280kW from 10%. (Will have to try that same charger again.) Over the weekend, the highest the car would pull was 180kW. Should not relate to the fact that we rumbled the Charge Planner because my battery was always around 38-40C. I have a feeling that the BMS has become more conservative. Tried deactivating "Battery saver" during one IONITY session, but zero difference. Disappointing.

 

[Dabz]

It's more than a little annoying that these ongoing navigation issues, now 6 months and ongoing, are turning what was previously a car that was a pleasure to road trip in, in to a PITA. I haven't started my holiday journeys yet but already annoyed that I'll be stuck using CarPlay rather than the built in Nav with charge planning

 

[Scandinavian]

I think what is happening here is that the software is falling victim to the roll-out of chargers. It was designed for a time when HPC were far and few between. (The nav will even consider AC chargers.) Around Belgium, there are now chargers every few km and it seems to be overwhelming the nav. As you say, some filtering would be required. What is particularly galling in real life today is when you rock up to a charger boasting 400kW that will then only dispense 50kW because 5 other bays are in operation. So would be nice if the Charge Planner could take that into consideration.

PS: I had problems on this trip anyway. I recently had the ARB6 done and prior to that update, I managed to charge at a Porsche dealership locally at 280kW from 10%. (Will have to try that same charger again.) Over the weekend, the highest the car would pull was 180kW. Should not relate to the fact that we rumbled the Charge Planner because my battery was always around 38-40C. I have a feeling that the BMS has become more conservative. Tried deactivating "Battery saver" during one IONITY session, but zero difference. Disappointing.

My experience of freezing started prior to the update that was rolled out in the summer ARB7? (the one that was going to protect the battery from bursting into flames).

The irony of the first time it happened to me was navigating to a Porsche centre to have the update installed, since my car did not take it automatically. At the time we were on holiday about 2700 km away from our normal Porsche dealer. Using the navigator it froze and we missed to exit from the motorway. Told the service guy and he had never heard about it then, and could not see anything in the system. At the same visits the update also failed complete as the car would not communicate with the workshops 3 available PIWIS system at all. Only another try 2 weeks later managed to solve this with a 4th PIWIS system!

 

[taycanest]

Called to today to Porsche and told that my navigation destination is erased randomly.
Only solution what they provided. I will try it tomorrow.


In order to reset the PCM (the computer of the vehicle), please follow the following instructions:

- On the PCM of the vehicle, click on Settings, then click on System

- Click on Reset system to factory settings and confirm it.

To connect the vehicle to your account again and activate the booked Connect services, you can follow the following instructions:

- From the home screen in the PCM of the vehicle click on Settings

- Scroll down and click Account

- At the bottom, select Add new account

- If necessary, select your preferred language, click Next and proceed with Initialize data connection

You can connect your phone and log in with your Porsche ID (email address) and password.

Finally, you need to click on Login and select Register without security code if you do not want to enter the security code every time you log in.

You can then proceed to other settings and finish the process with Finish.

After verifying the code, to activate all Porsche Connect functions, click on Activate, and Next.

Please do a retest and see if the issue persists.

If the issue persists, please send us a photograph of the Navigation version in your PCM so that we can analyse it with our technical department. To be able to do it, please follow these steps:

PCM >> Settings >> System >> Software information >> Version information

Also, please indicate the exact timestamp when the issue occured.

Thank you for your collaboration and understanding.

In case you would need further assistance, don't hesitate to contact us.

 

[smoothound]

I emailed UK Porsche smartmobility explaining sticky nav problems - 2 days later (2 days ago) a Porsche guy called me and walked me through some basic settings checks to make sure it was not a bad setting choice by the user (me) causing the problem ...Once satisfied, he created a ticket with Porsche Germany and said they would log into my car remotely and see if they can resolve OTA. He said it may take a few days to get it done and he would contact me when done.. Otherwise, if not fixed, it might mean a trip to an OPC.

 

[Tooney]

Be aware, if you do a PCM "factory reset" it deletes your MyPorsche account from the PCM. You will need to re-enter your account. If car does not have working data connection with Porsche servers, you will be unable to re-add your account and will be stuck using guest account.

PCM factory reset is often default first recommendation of Porsche customer support. It often does nothing to fix the problem of concern, while deleting your account and losing your settings.

 

[Dabz]

Weirdly I used navigation twice today with absolutely no issues, first time for 6 months it’s worked for an entire journey (50 mins each way)

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