EU/UK: Ongoing navigation issues

[okkotonushi]

No. without LTE I’m driving since 2 years

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[Rik_CT4s]

I got a call from my PC. Porsche AG finally informed the PC's in the Netherlands about this issue. There will be a software update in the future to fix this issue.

A software update in the future....sounds very promising

 

[Leccy61]

As mentioned previously, had 3885 update and hasn’t crashed since, but I did notice some services like the weather widget and Apple Music and podcasts went offline occasionally and I’m pretty sure this didn’t used to happen. Now it’s all gone, the LTE symbol is crossed out and I have no service.

Doesn’t make sense than this would be connected to 3885 but could it be? The car also had the 12v battery sensor update, again could losing LTE have been caused by that?

Looks like I was premature to link 3885 and losing LTE. I’d activated/deactivated privacy mode, 2 finger salutes, specific fuse pulling and was about to disconnect the 12v battery, but looks like privacy mode strikes again. Activating it, lock up and leave it for 30 minutes before returning to deactivate it brought LTE back

 

[Eltibouron]

FYI, just left for the second time my Taycan ST for this issue + others like heater to be replaced, park assist not working, etc. Last time, they updated my PCM to version 3885, they said they might change the entire PCM this time. They also said – and this is the interesting bit – that they know about the issue. I'm one of the dozen people/customers experiencing it and they don't have yet an official solution, i.e. still working on it.

 

[YJZ]

FYI, just left for the second time my Taycan ST for this issue + others like heater to be replaced, park assist not working, etc. Last time, they updated my PCM to version 3885, they said they might change the entire PCM this time. They also said – and this is the interesting bit – that they know about the issue. I'm one of the dozen people/customers experiencing it and they don't have yet an official solution, i.e. still working on it.

My Porsche GB contact still assures me he is going to come back with a timeline for a solution.

I still don’t yet have my car back, but I’m told it’s ready including latest software etc. Bought it in October and here we are!

The software in the Macan 4S EV I have is great compared to the Taycans. The brake pedal feel is much better too and efficiency miles better.

oh and the nav doesn’t crash!

 

[Jasper4S]

I finally just got the reimbursement for Innodrive and PIRM because of the nav issues.I requested a refund since both FODs did not work. It took me 2 months and a couple of emails.

So far I got 6 months of Porsche Connect, this reimbursement, and a new PCM.

I have the new PCM for over a month right now, and ao far so good.

 

[Leccy61]

My Porsche Connect yearly sub expires end of this month, so they’ve granted me 3 months after that foc to cover continued investigation.

 

[TonytheTaycan]

Reimbursement/refunds/free extensions to connect services should be pushed by anyone effected by this.... Money talks, and this would quickly get bumped up priority lists internally to resolve when subscription revenue starts to take a hit.

 

[smoothound]

I am still paying monthly for Porsche connect - and have a 3K extended warranty... when they first admitted that there was an issue and slotted me in for the (useless) 3885 upgrade - the guy on the phone mentioned a 'gesture of goodwill payment' once it was all resolved [with the 3885].. and asked me to get back to them to sort it.....

So I did, but their reply avoided the payment issue, just thanked me for my patience - and telling them about the growing unrest on this forum etc... Nothing!

So, after a couple of weeks, I followed up explaining I am paying for a faulty service and the extended warranty was worthless - and they would not even acknowledge there was still an issue despite hundreds of customers experiencing the same symptoms.. quoting the consumer protection regs etc .... Nothing!

Earlier this week, I followed up again asking that they at least acknowledge receipt of my mail., So far nothing

Next step will be to instruct a solicitor to write to them.

Not a happy chappy here - I don't mind them fighting the point or even refuting my claim - but just ignoring my requests is just damned discourteous, and moves me to higher DEFCON...

 

[Leccy61]

Is this smartmobility you're dealing with @smoothound ?

They don't seem to acknowledge anything other than when they are told something by the workshop who has the car (and Porsche AG I guess). Like yours, mine has been in for 3885, the SM told me it wasn't the solution, on email too. Smartmobility are in touch with them so they may have said the same to them. When they said they would cover 3 months I reminded them that the Porsche Centre set expectation of 6 months and asked if they also thought that. Haven't heard back, they really don't like to make any commitments, its like puling teeth.

 

[smoothound]

Is this smartmobility you're dealing with @smoothound ?

Both Smartmobility (who originally offered the payment - albeit verbally on the phone) and the main Porsche UK email who last replied to my smartmobility emails. Smart Mobility seems to have decided to hide behind the main UK office on this - so all replies now come form the main email only. I always send to both and copy to PAG.

FYI As well ask pushing the compensation angle, I also explained that their (UK and PAG) uncoordinated responses were upsetting people - and explained that there was a growing resentment in the forums about misleading claims/lack of clarity/comms/solutions etc - and no official comms form PAG etc on the topic..

So I got effusively thankful and complimentary emails from the main Porsche office for raising the points - and promising to look into it all etc - and also suggesting the 'interim charge planner fix' ...

but the compensation issue was conveniently overlooked... and now my emails (to both) are ignored.

 

[Jasper4S]

I asked my service advisor who to contact. He shared emailaddresses with me. Your dealer can help you out.

For other dutchies; in the netherlands you can contact both [email protected] and [email protected]. Don't forget to cc your PC or service advisor. That saves time collecting info from people involved

 

[smoothound]

I asked my service advisor who to contact. He shared emailaddresses with me. Your dealer can help you out.

For other dutchies; in the netherlands you can contact both [email protected] and [email protected]. Don't forget to cc your PC or service advisor. That saves time collecting info from people involved

Thanks J - much appreciated!

 

[chun]

Privac

I finally just got the reimbursement for Innodrive and PIRM because of the nav issues.I requested a refund since both FODs did not work. It took me 2 months and a couple of emails.

So far I got 6 months of Porsche Connect, this reimbursement, and a new PCM.

I have the new PCM for over a month right now, and ao far so good.

Out of curiostiry, did they deactivate your Innodrive option OTA, or you got to keep it?
Unlikely for me to get it in switzerland, customer protection is much weaker here.

And unlikely for anyone to get it if they have a CPO

 

[Jasper4S]

I still got it. It really is a reimbursement, not a cancellation.

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